Hybrid Program Manager – Marketing Transformation at American Express

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Preventive work to avoid future overdue with accounts that have a high exposure.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology (Adobe), enterprise communications, travel and lifestyle, and automation. The Marketing Transformation team is part of USCDT, employs a ground-breaking focus with development responsibilities for customer & marketer facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. The Marketing Transformation team leads the technology strategy and engineering delivery of marketing activities, campaigns, and management of marketing assets.

We are seeking an innovative individual with an enthusiastic, hard-working, technology mind-set who can work well with a team developing solutions to drive engagement and dedication within our existing cardmember base and attract new customers to the Amex brand. The role will collaborate closely with business partners, Project Managers, Technical Engineers, and Leadership, to ensure completeness and efficiency of solutions while ensuring alignment to standards.

Be part of the exciting transformation world and join a team of creative, curious, and passionate professionals whose mission is to become the future of American Express by staying on the cutting edge and bringing innovation to life!

Focus areas will include:

• Navigate across the business to build strong working relationships with the team, business partners and senior leaders to improve collaboration, solve problems, identify, and remove roadblocks and create solutions to deliver results.
• Collaborate with leadership and internal partners to evaluate and develop insights on opportunities that influence the strategic direction of projects.
• Lead critical governance discussions and delivering program communication and training strategies.
• Work across the program and partners to drive resolution of program and project level risk and issues.
• Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the execution of the plan.
• Anticipates program risks and issues and ensures that appropriate mitigation planning is in place to avoid compromising delivery.
• Ensure the continued development of marketing technology strategy documents.
• Collaborate with the cross-platform-development teams on large programs.
• Own or provide key inputs into measurement and tracking of key goals, metrics, and executive level reporting.
• Demonstrate inspiring leadership.

Qualifications

• Ability to collaborate across teams and able to build and leverage strong working relationships and bring different opinions to consensus.
• Experience managing multiple simultaneous initiatives, priorities, and teams.
• Experience in clarifying objectives, dealing with ambiguity/under-defined problems, advocating for simplification, and influencing teams.
• Excellent oral and written interpersonal skills with demonstrated experience engaging and influencing cross-functional stakeholders and senior leaders.
• Demonstrated knowledge of project management process, project management software tools, templates, and management techniques.
• Pro-active collaboration with ability to build trust through transparency of information and delivering on commitment.
• Proven ability to manage change in a dynamic environment and influence others without direct authority.
• Consistently question assumptions, challenge the status quo, and strive for improvement.
• Never settle for being “good enough”
• Knowledge of Customer Marketing technology ecosystem and related programs is preferred

%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ESalary Range: %24110,000.00 to %24190,000.00 annually + bonus + benefits%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we%26rsquo;ll consider your location, experience, and other job-related factors.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EWe back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ECompetitive base salaries%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EBonus incentives%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E6% Company Match on retirement savings plan%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFree financial coaching and financial well-being support%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EComprehensive medical, dental, vision, life insurance, and disability benefits%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFree and confidential counseling support through our Healthy Minds program%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ECareer development and training opportunities%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EFor a full list of Team Amex benefits, visit our %3Cu%3E%3Ca href=%22https://www.americanexpress.com/en-us/colleagues/benefits%22 target=%22_blank%22 rel=%22noopener%22%3EColleague Benefits Site%3C/a%3E%3C/u%3E.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles%26rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EWe back our colleagues with the support they need to thrive, professionally and personally. That%27s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EUS Job Seekers/Employees - %3Ca href=%22https://www.dol.gov/agencies/ofccp/posters%22 target=%22_blank%22 rel=%22noopener%22%3E%3Cspan style=%22color: #0563c1;%22%3E%3Cu%3EClick here%3C/u%3E%3C/span%3E%3C/a%3E to view the %26ldquo;Know Your Rights%26rdquo; poster and the%26nbsp;Pay Transparency Policy Statement.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIf the links do not work, please copy and paste the following URLs in a new browser window:%26nbsp;%3Ca href=%22https://www.dol.gov/agencies/ofccp/posters%22 style=%22color: #0563c1; text-decoration: underline;%22%3Ehttps://www.dol.gov/agencies/ofccp/posters%3C/a%3E%26nbsp;to access the three posters.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp class=%22MsoNormal%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Ca name=%22OLE_LINK1%22%3E%3C/a%3E%3C/span%3E%3C/span%3E%3Cspan style=%22font-family: %27Arial%27,sans-serif;%22%3E%3Cspan style=%22font-size: 16px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EEmployment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.%3C/span%3E%3C/span%3E %3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/p%3E
*!

 

Apply Now