Hybrid Diesel Roadside Support Specialist at Miller Truck Leasing

This position can be located at our Lumberton, NJ Headquarters or at one of our southern NJ Diesel Maintenance shops. Ideal candidates will have prior hands-on experience in diesel vehicle repair. Great position for retired technicians!

Duties:

• Receive in-bound phone calls from Miller Truck Leasing customers and diagnose their mechanical issue
• Enter data into Miller’s Truck Leasing database
• Make outbound phone calls to dispatch appropriate service to customer
• Act as a liaison between the serving location and the customer
• Manage multiple breakdown situations on a daily basis
• Handle logistics for off-lease trucks that need maintenance and repairs
• Processing invoices as needed for roadside support services
• Other duties as needed

Requirements

• Must have prior hands-on experience in diesel vehicle repair along with strong focus on customer support
• Technical School Degree or Associates Degree preferred
• Ability to resolve customer service issues by providing excellent customer service, assuring the customer is satisfied
• Ability to multi-task on the phone and on a computer at same time
• Ability to work: Monday - Friday from 3:00 PM until 11:30 PM

Benefits

• Competitive Compensation: $55,000-$65,000
• Medical insurance with HSA, FSA options
• Advancement Opportunities
• Robust training
• 401K with company matching
• Laptop and cellphone