Hybrid Field Service Engineer - Kilmarnock at Substantial Group
Substantial Group · Kilmarnock, United Kingdom · Hybrid
- Junior
- Office in Kilmarnock
Field Service Engineer
Location: Kilmarnock
Hours: Full time, Shift Pattern - 5 days - (Monday to Saturday 9am - 5.30pm )
Salary: £32,000 plus Company Van
Please note that applications will be reviewed as received and should a suitable candidate be identified, we may fill the vacancy early. Therefore, early application is encouraged.
YouFibre is a small team of experts on a mission to provide Faster, Fairer, Kinder Internet across the UK. Founded in 2019, we’re on a mission to bring ultrafast Internet to our customers.
Guided by the principles of flawless customer support, fair contracts, and affordable pricing, YouFibre brings the full fibre experience direct to your home or office to create the best Internet experience possible.
We are a national, full-fibre broadband provider, supplying homes and business across the UK with ultrafast and ultra-affordable internet, of up to 10,000Mbps!
Customer happiness is our number one priority! Our fantastic team of UK-based sales agents, support centre staff and technical experts ensure our customers love using our services.
Just check out our Trustpilot score!
Key Responsibilities
- Installation and Setup: Install and configure Wi-Fi networks, including routers, extenders and other related equipment.
- Troubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance..
- Network : Wi-Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
- Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
- Site Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate .
- Maintenance: Perform routine maintenance and firmware updates on Wi-Fi equipment to ensure optimal performance and security.
- Product Delivery: Install/Upsell our amazing packages including our 8GB service with the latest ASUS gaming routers.
- Run Cat 6 Ethernet cable for relocating routers or to hardwire a customer’s specific device.
Skills, Knowledge & Expertise
- Technical Expertise: Strong understanding of Wi-Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
- Experience: Previous experience as a Wi-Fi technician or in a similar role. Hands-on experience with installation, configuration, and troubleshooting of Wi-Fi networks is highly desirable.
- Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers.
- Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.
- Education: Technical certifications or training in networking or telecommunications are preferred.
- Ethernet Cables: Know the colour code of an ethernet cable and be able to make one on request at customer properties.
Job Benefits
- Equity – yes, a real part of the company!
- 25 days holiday plus bank holidays
- Birthday Day Off
- Pension scheme that matches your contribution up to 8%
- Phone allowance
- Health care cash plan
- Cycle to work
- Employee assistance programme
- PPE and Uniform provided
- IT equipment provided
- Remote working
- Discounted Gym memberships
- Retail offers – discounts from recognisable brands
- Company Events
- Travel expenses paid
- Free YouFibre broadband if you are within our area, plus friends & family discount.
- Life assurance giving you cover of 4 times your basic salary
- Colleague referral scheme of £500
- Continuous development and long-term career prospects
Like what you see? Here’s what happens next:
- Send us your application via our Careers Site or Job Boards.
- Recruitment screens your application against our essential criteria.
- Hear back from us within 2-3 days of application submission with an outcome/next step.
- If you haven’t heard back from us within the above timeframe, please feel free to reach out to us at [email protected]
