Hybrid Wellness Program Coordinator, East Bay at Project Open Hand

TITLE: Wellness Program Coordinator 

DEPARTMENT: Wellness Program 

REPORTS TO: Manager, Wellness Program, East Bay 

LOCATION: 1921 San Pablo Street, Oakland  

BENEFITS: Yes                 

STATUS: Full-Time, Non-Exempt  

CLASSIFICATION: Professionals 

SUPERVISES: N/A 

POSITION SUMMARY: 

The Wellness Program (WP) Coordinator’s primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand’s mission. The Bilingual WP Coordinator will supervise the day to day duties of the Wellness Program staff, process eligibility for services, manage program contracts, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are being met.  

QUALIFICATIONS REQUIRED: 

•    Three years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness) 

•    Proficient in MS Office, using databases, and internet research 

•    Flexible schedule with the ability to work in POH’s San Francisco office as needed 

QUALIFICATIONS DESIRED: 

•    Bachelor’s Degree in Human Service field 

•    Experience working in a nonprofit client services-based setting 

•    Mental Health or Social Work Experience 

•    Experience supervising staff  

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

•    Responsible for day to day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations 

•    Oversee training and daily supervision of Wellness Program staff and volunteers 

•    Assist the MWP with interviewing and screening of new staff 

•    Assist the MWP in employee evaluation process 

•    Help to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution 

•    Coordinate, facilitate, and participate in weekly case management staff meetings 

•    Help establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual 

•    Provide oversight to assigned contracts, including but not limited to: maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate