Hybrid Center Store Assistant Manager at Mackenthun's Fine Foods

Description

The Center Store Assistant Manager will assist in leading the Dairy, Frozen Foods, Grocery, and GM/HBC departments. Through collaboration with  the Center Store Manager this role will help to ensure operational excellence, a positive and productive work environment, and achievement of the company's financial, operational, and customer service goals.  

Key Responsibilities

Leadership & Team Management

• Assist in leading, and developing department managers for Grocery, Dairy & Frozen, GM/HBC, and the Evening Manager on Duty team.
• Foster a positive, collaborative, and productive work environment by providing ongoing training, support, and coaching.
• Ensure staff follow company policies, adhere to safety standards, and consistently deliver high-quality customer service.
• Conduct employee reviews.
• Promote a culture of continuous improvement, motivating teams to meet and exceed operational goals.

Department Operations & Inventory Management

• Assist in daily operations across departments, ensuring optimal inventory levels, product quality, and merchandise displays.
• Assist in monitoring sales trends, adjust staffing levels, and order products to prevent stockouts and overstock situations.
• Help to ensure all departments follow FIFO practices for inventory rotation and maintain proper product storage and handling.

Customer Service Excellence

• Lead by example in delivering exceptional customer service and create a positive shopping experience for customers.
• Address customer inquiries and resolve complaints in a professional, efficient, and solution-oriented manner.
• Encourage department teams to engage with customers, gather feedback, and drive customer loyalty through personalized service.
• Ensure departments are clean, organized, and inviting, offering a welcoming atmosphere for all shoppers.

Health & Safety Compliance

• Ensure departments comply with health and safety regulations, food safety standards, and store policies.
• Enforce loss prevention strategies to minimize shrinkage and ensure store security, especially during evening hours.

Operational Efficiency & Reporting

• Assist in ensuring proper opening, closing, and cash handling procedures are followed.
• Communicate operational issues and/or successes to the Center Store Mgr for continuous improvement.

Additional responsibilities may be assigned as needed to meet the goals of the organization.

Requirements

• 2+ years of management experience [preferred].
• Strong organizational and communication skills.
• Ability to multitask and problem-solve.
• Proficiency in Windows, Google Business Suite, and other basic computer applications.
• Knowledge of food safety and health regulations.
• Strong customer service and relationship-building skills.
• Ability to work evenings and weekends in a fast-paced, dynamic environment.

Working Conditions and Physical Demands

• Ability to stand, walk, and lift up to 50 lbs. regularly.
• Occasional exposure to cold and hot temperatures, cleaning chemicals, and machinery.
• Willingness to work evenings, weekends, and holidays as needed.
• Requires regular bending, reaching, crouching, and kneeling.