Hybrid Member Service Representative (Float) at North Coast Credit Union

Description

Join Our Team as a Member Services Representative (Float)!

Are you passionate about helping others and delivering exceptional service? We're looking for a motivated, customer-focused professional to support our Mount Vernon Branch—and step in at our Skagit and Whatcom county locations when needed. If you have experience in a financial institution, love working with people, and thrive in a flexible, team-oriented role, we’d love to meet you!

Our Member Services Representatives are key members of the North Coast team with responsibilities including:

• Providing exceptional customer service to members in person, over the phone, and through email
• Assisting members with account inquiries, transactions, and problem resolution
• Educating members on credit union products and services
• Processing loan applications and opening new accounts
• Maintaining accurate member records and ensuring compliance with regulations
• Participating in team meetings and training sessions

North Coast Credit Union Employees Enjoy Robust Benefits - Helping you thrive!

• We enjoy paid time off with a starting vacation accrual of 10 days per year, 11 paid holidays, paid sick time which accrues at 2 hours per pay period (6 days per year), and WA State Paid Safe & Sick Time which accrues at 1 hour for every 40 hours worked.
• We invest in our employees' futures by offering a 401(k)-retirement plan with up to a 10% employer contribution.
• We prioritize your health and well-being and offer medical, dental and vision insurance for you and your family, including free mental health and wellness plan options.
• We ensure our employees are taken care of during life's unexpected events with employer provided life and disability insurance along with paid bereavement leave.
• We annually donate $250 of North Coast Care Funds to a local non-profit of your choice on your anniversary.
• All benefits are offered in accordance with our plan documents and policies.

Pay Range (depending on level of experience):

Member Service Representative 2 - $22.04 - $28.65

Member Service Representative 3 - $23.80 - $30.94

Requirements

To be successful in this role you’ll have:

• High school diploma or equivalent
• Previous experience working at a financial institution
• The ability to convey financial terminology in Spanish and English (preferred)
• Excellent communication and interpersonal skills
• The ability to multitask and work in a fast-paced environment
• Solid organizational skills and be detail-oriented
• Strong problem-solving skills
• Basic computer skills
• An interest and ability in mentoring/training less experienced team members
• Ability to travel to multiple branches in Whatcom and Skagit counties

This position is full-time, approximately 40 hours per week. The schedule is generally Monday – Friday 8:30 am – 5:30 pm.