Hybrid THERAPY DEPT FRONT DESK PATIENT SERVICES REP at Flagstaff Center Bone and Joint

Description

JOIN OUR AMAZING TEAM! 

Job Title: Therapy Services Front Desk Customer Service Rep                                                      

Job Description:  Outpatient orthopedic physical therapy office looking for a front office receptionist with exceptional organizational skills, communication, and customer service.

Schedule: Part-time or Full-time options available. The ideal candidate is full-time Monday-Friday 7:30 a.m. – 4 p.m. with an approximately 30-minute lunch. Actual schedule best determined by candidate and supervisor’s discussion re. availability

Hourly Pay Range: $19.00 - $21.00

Responsibilities include:

• Greet and check-in patients

• Prepare new patient paperwork

• Answer phones and manage voicemail

• Schedule/book appointments on electronic software

• Assist in managing and templating therapist schedules

• Verify insurance coverage and benefits & obtain insurance authorization

• Collect money for services

• Scan, fax, and file documents 

• Contribute to team effort by accomplishing other administrative tasks as needed

Requirements

 Job Requirements:

• Excellent customer service and telephone skills 

• 1-2 years of previous knowledge in a medical/physical therapy front office is preferred

• Previous experience with medical software preferred

• Team player attitude, energetic, with a focus on excellent customer service

• Attention to detail

• Time Management skills

• Organized with exceptional communication skills

• Bilingual in Spanish or Navajo is a plus

Knowledge, Preferred:

• Knowledge of insurance rules and regulations including eligibility and referral requirements

• Able to verify eligibility of each payer, per patient according to defined parameters

• Knowledge of medical terminology and HIPAA Guidelines

• Computer knowledge, including Windows based programs - must be proficient in Word and Excel

Physical Demands:

• Requires sitting and standing associated with a normal office environment

• Manual dexterity using a telephone and computer keyboard

FBJ offers the following benefit programs (for full-time employees):

• Medical Insurance – Blue Cross Blue Shield of AZ (must work 30 hrs / week or more)    
• Health Savings Account (H.S.A.) 
• Voluntary Dental Insurance  
• Voluntary Vision Insurance  
• Telehealth medical care through BCBS 
• Voluntary Life Insurance  
• Group life insurance in the amount of $50,000   
• Voluntary Short-Term Disability  
• 401k & 401k ROTH Retirement plan with Pension Plan  * After 1 year 
• Eight paid days off for holidays  
• Paid Time Off: 80 hours of PTO in your first year, with 120 hours provided to you on your anniversary date  

Notes about our benefit programs: 

• Medical benefits begin the first of the month following 60 days  
• Paid Time Off (PTO)  
• Annually, FBJ contributes the equivalent of $448 monthly to each employee’s medical insurance premium to offset the cost  
• FBJ contributes the entire premium for $50k of group term life insurance  
• $500 credit to be used at FBJ, if you or your family needs care with us  
• Positions working less then 40 hrs / week will have pro-rated PTO amounts
• Finalization of hiring is contingent on a clear background check. 

Group Information- Flagstaff Bone and Joint, PLLC: 

• We are a well-established, private practice providing quality musculoskeletal care to Northern Arizona since 1978. 
• Our center strives to provide state-of-the-art care along with comprehensive medical education and superior customer service.
• We have a competent team of staff with a supportive atmosphere and brand-new clinic and ambulatory surgical center facilities. 
• We have several Arizona clinic locations: Cottonwood, Flagstaff and Kingman. 
• Our center provides integrated ancillary services for patient convenience including digital x-ray, ultrasound, custom bracing, durable medical equipment, EMG/nerve conduction studies, and occupational and physical therapy. FBJ Core Ideology: Always respect patients’ time and money while fostering a culture of excellence.
• 100+ (awesome) employees