Hybrid Client Success Supervisor at Adcorp Group

Position:

Client Success Supervisor

Job Description:

To provide day to day operational service delivery in line with client Service Level Agreements and Pricing Schedules

Location:

Cape Town - Bellville

Contract Type:

Permanent

Minimum Requirements:

Experience:

• A minimum of 1-3 years’ HR generalist and administration experience
• IR Experience required

Qualification:

• Grade 12

Additional Requirements:

N/A

Roles and Responsibilities:

Address poor performance

• Checking, verification and approval of pre-extract reports from Payroll
• Coordinate transportation for assignees and obtain approval from the client
• Distribute payslips weekly/monthly to assignees
• Ensure compliance with all regulatory and legislative requirements, SOP's and corporate governance
• Ensure correct job requisition is received from the Client
• Ensure payroll department is presented with accurate payroll data processed within deadline
• Ensure that Assignees are briefed regarding transport arrangements, address, times etc.
• Ensure that protective equipment and related documentation is issued
• Ensure that shifts are fully staffed as per client requirements
• Establish a relationship with the Resource Centre
• Keep a record of payroll queries and provide reports to the Client
• Provide feedback to Resource Centre on candidates supplied
• Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements
• Establish and maintain relationships with key client management contacts
• Attend client meetings and conduct regular client visits
• Develop awareness of client future business needs, identify potential opportunities and communicate.
• Responsible for ensuring on-time and accurate invoice delivery to clients
• Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms
• Continuously follow up and engage with clients and Credit Control to ensure that invoices are paid timeously and within payment terms.
• Ensure that all client invoice queries are dealt with timeously in liaison with Credit Control and / or escalated as necessary.
• Monitor expenditure with regard to PPE, medicals etc. and ensure that costs do not exceed the parameters of the Pricing Schedule provisions.

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