Hybrid Concierge RSR at Renewal by Andersen

SUMMARYRenewal by Andersen is looking to add a Concierge RSR to our team in Middleburg Heights, OH. The Concierge will provide Signature Service by serving as a single point of contact for our homeowner customers. They will partner with the sales teams to provide a customized level of communication with each homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customers’ experience in upgrading their homes.RESPONSIBILITIES:• Provide Signature Service to homeowners.• Create and maintain homeowners’ job files.• Build a concrete relationship with the homeowner.• Work with retail service reps and scheduling teams to move the homeowner’s job through the process.• Work with sales reps to resolve any paperwork issues, change orders, on-hold jobs or jobs in progress.• Schedule homeowners’ technical measures, installation dates, and make reminder calls.• Send out the post-installation survey and resolve any post-installation situations.QUALIFICATIONS:• 1+ years of customer service experience• Must possess strong communication skills and time management skills.• Strong competence in MS Office software.• High attention to detail & level of organization.• Excellent interpersonal skills and the ability to organize simultaneous tasks.Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $26.00 - $35.00 an hour plus incentives. Apply Now