Hybrid Patient Ambassador at Monogram Health

Position: Patient Ambassador

The Patient Ambassador is the first voice of Monogram Health that patients encounter. This role is responsible for initiating outbound calls to patients to educate them on the benefits of their healthcare plan and to encourage and facilitate their enrollment into our program. The ideal candidate brings a strong background in sales and customer engagement, with a proven ability to influence decision-making and drive conversions in a high-volume, fast-paced environment.

The Patient Care Center operates seven (7) days per week between the core business hours of 8:00 AM to 7:00 PM (CST) Monday through Friday, and 8:00 AM to 5:00 PM (CST) Saturday and Sunday. This is an on-site position, and weekend and holiday availability may be required. All Patient Care Center staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity.

Roles and Responsibilities

• Conducts a high volume of outbound calls (both warm and cold leads) to prospective patients and receives inbound calls from patients and providers. 

• Applies consultative sales techniques to effectively communicate and sell the value of Monogram Health, aligning services with patient needs to increase enrollment. 

• Demonstrates strong objection-handling skills and persistence in converting leads into program participants. 

• Re-engage existing patients to schedule annual exams or follow-up visits, reinforcing the value of Monogram Health services. 

• Follow established procedures, workflows, and scripts to ensure HIPAA compliance and accurate communication with Monogram Health offerings. 

• Accurately documents all interactions with Salesforce and other systems as required. 

• Build rapport and trust with patients through professional, empathetic, and persuasive communication. 

• Collaborates with internal teams to support patient care and performs other job-related duties as assigned. 

• Proficiently uses multiple software platforms and electronic health records in a multi-screen environment. 

Essential Job Functions:

• Visual acuity – 100% to read scripts, workflow guides, and electronic files. 

• Hearing – 100% to respond to calls and converse with patients and colleagues. 

• Manual dexterity – 100% for keyboarding, data entry, and dialing. 

• Sitting – 100% 

• Standing – 5% 

• Walking – 2% 

• On-site position – 100% 

Position Requirements

• High School Diploma or GED required. 

• Must be 18 years of age or older. 

• English language proficiency required; bilingual (Spanish/English) preferred. 

• Demonstrated success in sales, telemarketing, or outbound appointment setting, preferably in a healthcare or service-oriented environment. 

• Strong ability to influence, persuade, and close through phone-based interactions. 

• Proven ability to learn and retain information in a fast-paced setting. 

• Ability to manage multiple priorities while meeting or exceeding performance targets. 

• Strong work ethic, attention to detail, and dependability. 

• Excellent verbal, listening, and written communication skills. 

• Previous experience in home health or care management is preferred. 

• Knowledge of medical terminology is a plus. 

Benefits

• Opportunity to work in a dynamic, fast-paced, and innovative value-based provider organization that is transforming the delivery of kidney care. 

• Comprehensive medical, dental, vision, and life insurance. 

• Flexible paid leave and vacation policy. 

• 401(k) plan with matching contributions. 

About Monogram Health 

Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients with multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.

Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home.

Monogram Health’s personalized and innovative treatment model has been proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the healthcare continuum. Monogram Health is based in Nashville, Tennessee, operates throughout 37 states, and is privately held by Frist Cressey Ventures, Norwest Venture Partners, TPG Capital, as well as other leading strategic and financial investors. To learn more about Monogram Health, ranked by Inc. Magazine as 2024’s No. 3 fastest growing private company in the United States, please visit here.