Hybrid Resident Service Support Specialist (RS3) - (DWDM) at ActioNet, Inc.
ActioNet, Inc. · Quantico, United States Of America · Hybrid
- Professional
- Office in Quantico
Description
- Operate, monitor, and maintain Dense Wavelength Division Multiplexing (DWDM) transport networks.
- Diagnose and resolve optical transmission issues, signal degradation, or equipment failures.
- Perform testing, provisioning, and integration of new DWDM circuits or devices.
- Collaborate with vendors and service providers to ensure optimal performance.
- Provide first-line support for hardware, software, and network issues.
- Respond to tickets via phone, email, or in-person.
- Troubleshoot system errors and minimize downtime.
- Monitor and maintain servers, workstations, and network equipment.
- Perform updates, patches, and backups.
- Ensure compliance with IT policies and security protocols.
- Help staff use technology effectively.
- Conduct training and create user-friendly documentation.
- Communicate clearly with users on issue status and resolution.
- Install, configure, and maintain systems.
- Manage IT asset inventory and coordinate procurement.
- Work with vendors for repairs or upgrades.
- Maintain logs of issues, solutions, and system changes.
- Provide regular performance and support reports.
- Support audits and regulatory compliance.
- Plan and implement IT changes with minimal disruption.
- Evaluate impacts and execute change plans.
- Document risks, testing, and post-implementation reviews.
- Monitor network performance and resolve connectivity issues.
- Support firewalls, VPNs, and security measures.
- Assist with wired and wireless infrastructure.
- Education: Bachelor’s degree
- Experience: 3+ years in technical support or IT system administration
- DWDM Transport: Experience with provisioning and maintaining DWDM systems; knowledge of optical transport and TDM-to-DWDM transitions
- Technical Skills:
- OS: Windows, macOS, Red Hat, Linux
- DWDM Tools: Ciena Site Manager, MCP Domain Controller
- Networking protocols and hardware
- Familiarity with IT frameworks and change management tools
- Certifications:
- DWDM Transport certifications compliant with DoD 8140.03M
- Soft Skills:
- Strong communication, organizational, and interpersonal skills
- Ability to work independently and collaboratively
- On-site role requiring physical presence
- May involve lifting or moving IT equipment
- Occasional after-hours or weekend work for critical issues or updates