Hybrid Senior Manager, Platform Product at Circles.Life

Senior Product Manager - Platform & Operator Experience

About Circles.Life

Founded in 2014, Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.

Besides its SaaS business, Circles operates three other distinct businesses:

• Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles’ SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
• Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
• Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
  
  

Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.

Role Description

About the Role:

As a Senior Product Manager for Operator Experience (OX), you'll be a key driver in transforming how telco operators interact with and leverage our B2B2X SaaS platform. You will lead the strategy, roadmap, and execution (responsibility includes being product owner for agile teams) for enhancing the Operator Experience across all touchpoints, ensuring seamless usability, efficient workflows, and maximum value extraction from our platform. This role involves close collaboration with engineering, design, and market-facing teams to deliver a best-in-class operator experience that empowers digital pioneers and enterprise clients to achieve their business goals.

Responsibilities:

• Define and champion a clear and compelling vision for the Operator Experience, ensuring alignment with the overall platform strategy and company objectives.
• Deeply understand the needs and pain points of telco operators through user research, data analysis, and market feedback. Translate these insights into innovative solutions that streamline workflows, enhance usability, and maximize operational efficiency.
• Develop and maintain a comprehensive roadmap for Operator Experience enhancements, prioritizing initiatives based on their impact on “ideal Digital Mobile Operator” outcomes, platform adoption, and business goals.
• Collaborate with engineering, design, and market teams to execute the OX roadmap, ensuring timely delivery of features and functionalities that enhance the operator experience.
• Advocate for and contribute to the “platformization” of OX components, ensuring reusability, configurability, and scalability across different deployments.
• Foster strong relationships with stakeholders across the organization, including Product, Engineering, Design, Sales, and Customer Success, to ensure alignment and effective communication on OX initiatives.
• Track key metrics related to operator satisfaction, platform adoption, and operational efficiency to measure the success of OX initiatives and identify areas for improvement.
• Continuously monitor industry trends, emerging technologies, and best practices in operator experience design to inform product strategy and drive innovation.
• Demonstrate a strong command of Agile methodologies, effectively prioritizing and managing the product backlog to ensure timely delivery of features that maximize customer value. Skilled in breaking down complex projects into manageable tasks and aligning them with strategic business goals.
• Excel in engaging with stakeholders across all levels, from team members to executive leadership, ensuring clear communication and alignment on product goals. Capable of navigating complex negotiations and driving decisions that balance user needs with business priorities.
• Proficient in overseeing the development and iteration of prototypes and minimum viable products (MVPs). This includes validating ideas quickly through customer feedback and data-driven insights, leading to faster adaptation and refinement of the product offering.
• An entrepreneurial spirit, flexible and quick at grasping new topics, and strong willingness to drive platform innovation

Key Capabilities and Features Owned:

• Operator Portal, Self-Service Tools, Reporting and Analytics, Integration and APIs, User Management and Access Control, Workflow Automation, Personalized Experiences

Job Requirements:

• 10 + years of experience in uncovering meaningful customer insights for B2B (preferred) and/or B2C business through both qualitative practices and modern quantitative methods.
• Bachelor’s degree required; MBA education preferred.
• Strong analytical skills and proven ability to draw meaningful conclusions, distill complex data into actionable insights, and present findings in a compelling manner.
• Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams and stakeholders.
• Demonstrated strategic thinking and problem-solving abilities, with a focus on driving business results through data-driven decision-making.
• Comfortable with fast-moving deliverables and timelines.
• Proven ability to navigate through ambiguity and managing senior stakeholder expectations. 
• Strong collaboration skills to partner with regional and functional leaders.

Benefits / What is on offer

• We provide a great environment and platform for employees to build their career. In this role, you can expect:
• Unique opportunity to be a part of innovating the telecommunications industry.
• Once in a lifetime chance to help shape a brand from the ground up.
• Exposure to the fast-paced world of high-tech start-ups.
• Attractive experience and compensation.
• Working with passionate, smart and driven colleagues in a vibrant environment.
• Get continuous mentoring to fast-track your career.

Circles.Life is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.

Join us and be instrumental in shaping the future of Circles.X!