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Hybrid Accommodation Night Lead at Thorpe Park Resort

Thorpe Park Resort · Chertsey, United Kingdom · Hybrid

£27,040.00  -  £27,040.00

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What you'll bring to the team:

Hotel Night Team Leader

Location: Thorpe Park,

Hours: Weekends & Holidays

Contract Type: Seasonal, until November 2025

 

In this role, you will be the face of the Thorpe Shark Cabins, you will be responsible for checking guests in & out of the Cabins, serving guests in the Thorpe Shark Supplies Shop, ensuring that standard are kept to a high level throughout the Cabins and ensure the Cabins daily reporting is done to the correct standard.  

 

Responsibilities

• Checking Guests In & Out of the Cabins

• Correctly storing luggage and taking it to the Cabins for arrival guests

• Ensuring KPI surveys are filled out by all guests checking out of the Cabins

• Cleaning all guest areas overnight to ensure it is ready for the next days operation

• Effectively dealing with guests feedback or major issues

• Showing integrity and responsibility when handling guest property and follow procedure regarding guest belongings

• Providing guests with all the correct information about there stay at Thorpe Shark Cabins

• Completing any required people management tasks for your direct reports

• Effectively communicating with all Hotel Stakeholders regarding anything that could affect the guest experience and operation

• Ensure that all reporting is completed and sent to the relevant departments

• Ensure that all rooms are allocated ready for the next days operation

 

Qualifications & Experience:

No previous experience required, just enthusiasm and eagerness to learn! 

Show us you’re guest obsessed by being positive and helpful.

 

Go together to show our guests that’s you care!

 

 

Benefits:
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in our retail shops and restaurants
  • 40% discount online off LEGO, and much more! 
  • Free bus from Staines station for all employees  
  • Fortnightly pay
  • Free staff parking
  • Ongoing training & development to have a longer-term career in Merlin 
  • Access to Perks at Work which 30,000+ national & local employee discounts

 

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

 

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Pay Range:GBP £13.00/Hr.
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