Homeoffice Application Support Engineer-(Helpdesk + Full Stack) at Harmonia Holdings Group, LLC
Harmonia Holdings Group, LLC · United States Of America · Remote
- Junior
Harmonia Holdings Group, LLC is an award-winning, rapidly growing federal government contractor committed to providing innovative, high-performing solutions to our government clients and focused on fostering a workplace that encourages growth, initiative, creativity, and employee satisfaction.
Application Support Engineer-Intermediate (Helpdesk + Full‑Stack) – Remote
Position Overview
We are seeking an Application Support Engineer who is equally comfortable resolving Level 1/2 help‑desk tickets and diving into full‑stack code to diagnose or enhance a production system. You will be the first line of technical support for a high‑volume ticket queue, collaborating closely with developers, DevOps, and business users to keep mission‑critical applications running smoothly.
Key Responsibilities
Primary Area | What You’ll Do |
Helpdesk & Customer Support (60 %) | • Triage, resolve, and document incoming support tickets. • Provide clear, courteous customer service to non‑technical stakeholders. • Escalate recurring issues and knowledge gaps to the development team leads. |
Application Analysis & O&M (30 %) | • Reproduce defects, read Java stack traces, and propose root causes. • Execute SQL queries for data investigations or small fixes. • Contribute simple code patches (front‑ and back‑end) under senior guidance. |
Process & Continuous Improvement (10 %) | • Maintain accurate, up‑to‑date runbooks, KB articles, and ticket notes. • Suggest workflow optimizations and automation ideas to reduce the ticket backlog. |
- U.S. citizenship and active DHS‑accepted Public Trust (or higher).
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 2 to 5 years combined experience in helpdesk/technical support and application development or O&M.
- Proven ability to follow ITIL/SDLC processes and keep meticulous documentation.
- Excellent written and verbal English communication skills.
Desired Skills
- SQL – crafting queries, performing data look‑ups, basic data‑fix scripts.
- Java – reading stack traces, understanding exception hierarchies.
- Familiarity with ServiceNow (SNOW), Jira, and basic Windows administration.
- Exposure to front‑end (HTML/CSS/JavaScript) and back‑end (Java, Spring, or similar) code bases.
- Experience supporting users within the Department of Homeland Security (DHS) agencies.
Soft‑Skill Must‑Haves
- Customer‑first mindset – friendly, patient, solutions‑oriented.
- Process discipline – follows SOPs, change‑control, and security rules.
- Clear communicator – conveys complex issues in plain language.
- Documentation champion – updates KB/runbooks without prompting.
- Proactive collaborator – flags patterns, trends, and ideas to the dev team.
- Dependable & punctual – meets SLAs and participates actively in stand‑ups.
Why This Role?
- Business Insight – Direct exposure to end‑user pain points and product road‑map discussions.
- Impact – Your quick, high‑quality responses keep vital DHS applications operational for thousands of users.
- Remote Flexibility – Work from anywhere in the U.S. while collaborating with a highly supportive, distributed team.
If you thrive in a fast‑paced support environment and enjoy wearing both help‑desk and full‑stack hats, we encourage you to apply.
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Here at Harmonia we are pleased to have been repeatedly recognized for our outstanding work culture, the innovative work we do, and the employees on our team who make a difference each day. Some of these recognitions include:
- Recognized as a Top 20 "Best Place to Work in Virginia"
- Recipient of Department of Labor's HireVets Gold Medallion
- Great Place to Work Certification for five years running
- A Virginia Chamber of Commerce Fantastic 50 company
- A Northern Virginia Technology Council Tech 100 company
- Inc. 5000 list of fastest growing companies for eleven years
- Two-time SBA SBIR Tibbett's Award winner
- Virginia Values Veterans (V3) Certification
We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive work environment, we offer all full-time employees a variety of benefits including, but not limited to
- Traditional and HSA- eligible medical insurance plans w/ Wellness Incentives for employees and family
- 100% employer-paid dental and vision insurance options
- 100% employer-sponsored STD, LTD, and life insurance
- Veterans Cohort
- Gym membership reimbursement
- 401(k) matching
- Dollar-for-dollar 501(c)(3) donation matching
- Flexible-schedules and teleworking options
- Paid holidays and Flexible Paid Time Off
- Adoption Expense Reimbursement
- Paid Parental Leave
- Professional development and career growth opportunities and paid training days
- Employer-sponsored Employee Assistance Program for employee and family
- Team and company-wide events, recognition, and appreciation-- and so much more!
Check out our LinkedIn, Facebook, and Instagram to find out a little more about who we are and if we are the right next step for your career!
Harmonia is an Equal Opportunity Employer providing equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, age, gender, gender identity, sexual orientation, disability, or genetics. Harmonia does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans. To perform the above job successfully, an individual must possess the knowledge, skills, and abilities listed; meet the education and work experience required; and must be able to perform each essential duty and responsibility satisfactorily. Other duties in addition to those listed may be assigned as necessary to meet business needs. Reasonable accommodation will be made to enable an applicant with a disability to successfully apply for and/or perform the essential duties of the job. If you are in need of an accommodation, please contact [email protected].
