Remote Resident Services Support Specialist at Boulder County, CO
Boulder County, CO · United States Of America · Remote
- Senior
About the Department
Boulder County Housing Department is seeking to hire a Resident Services Support Specialist. This position provides one-on-one assistance to individuals and families who reside within the Boulder County Housing Authority’s (BCHA) housing portfolio of over 1,000 affordable apartments and 1,000+ voucher holders. It also develops and implements specific programming . This position assists clients to identify goals and access resources to live safely and independently; assists with applications/referrals for financial assistance and public/private benefits; advocates for residents/voucher holders in resolving problems and barriers, and performs related work as required. Candidates should have previous experience working with marginalized households who face high barriers related to the social determinants of health. Candidates should understand and empathize with differences in people and cultures and be comfortable with diversity. An ideal candidate is politically knowledgeable about how Boulder County works: knows how to get things done both through formal channels and the informal network, understands the origin and reasoning behind key policies, practices, and procedures, and understands the culture of Boulder County.
This is a full-time, benefited position that will work Monday - Friday 8:00am - 4:30pm. This position will work remote. Under Fair Labor Standards Act (FLSA) guidelines, this position is exempt.
Boulder County requires its employees to reside in the state of Colorado as of the first day of work.
Hiring Salary Range: $62,520.00 - $76,284.00 Annually
Tentative Hiring Timeline:
- Phone Screening: Week of August 4th
- First Round Interviews: Week of August 11th
- Second Round Interviews: Week of August 18th
- Language Proficiency Test: Week of August 18th
- Reference Check: Week of August 18th
New employees receive an 80-hour bank of vacation at the time of hire, in addition to 8 hours of both vacation and medical leave accruals each month (Must not have been employed at Boulder County during the 12 months prior to re-hire date to qualify). Boulder County offers bountiful benefits, including pension contributions.
Boulder County employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.
Position Duties
- Partners with staff from Boulder County Housing Authority to support resident/voucher holders
- Collaborates with Departmental and external programs/personnel
- Supports BCHA residents/voucher holders to maintain housing and housing resiliency
- Maintains community resource connections and stay current with resources
- Develops and conducts programming for certain populations and BCHA sites
- Participates in all trainings/meetings with the Supportive Housing Division
- Performs related work, as required
- May be reassigned during emergency situations
Minimum Qualifications
PLEASE NOTE: When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
EDUCATION & EXPERIENCE:
Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of 6 years of combined education and experience in social or human services, case management, counseling, mental health fields, non-profits, or related experience.
Additional related education may count towards required experience.
DRIVER'S LICENSE & RELIABLE VEHICLE:
- Applicants must have a valid driver's license and a clean driving record
- Access to reliable transportation that is readily available for business use
- For more information regarding a clean driving record, please click here.
BACKGROUND CHECK:
- A job offer is contingent on passing a background investigation
Other Qualifications
PREFERRED QUALIFICATIONS:
- Bilingual in English and Spanish
- Additional compensation will be provided based on the use of bilingual skills.
- Bachelor's degree in social services or related field
- Knowledge of the local human service community, as well as assessment and referral linkage experience, community programming, and experience within the mental health system
- Experience with supportive housing programs
- Experience working with high acuity populations
- Experience working with individuals experiencing mental health crises
- Experience working within mental health systems
- Experience developing and conducting programming for at-risk populations/individuals
- Case management experience
- Communication skills
- Previous experience in housing
- Interpersonal skills
- Leadership skills
- Supportive resource knowledge
- Resource connection experience
- Cultural sensitivity
- Racial equity understanding and buy-in
Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socio-economic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
