Hybrid Technician I: IT at Pagosa Springs Medical Center

Education/Training:

Check ALL that Apply:

X

Associate’s Degree in computer science, electronics or equivalent experience is desired but not required.

Experience:

X

Minimum of two (2) years experience in IT is required.

Special Skills, Licenses or

Certifications:

X

Current AHA BLS certification (Heart Saver) required.   

X

Proven ability to manage complex projects is required.

X

Must have the ability to define problems, collect data and provide reports.

X

Advanced computer skills are required.

Language Skills:

X

Demonstrates ability to read, write, and clearly express one’s self in English 100% of the time.

X

Additional languages are desired but not required.

X

Must demonstrate the ability to actively listen; giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting.

X

Demonstrates ability to express or exchange ideas by means of spoken work, to impart oral information to others or the public and to convey detailed spoken instructions to others accurately, loudly, or quickly.

Work Environment:

X

Work is performed in a hospital / office setting with exposure to work stress, environmental stress and frequent interruptions; noise level is moderate; frequent daily communications, on a daily basis, with patients, employees, vendors and/or the general public. 

Location: PSMC, Hybrid and/or Remote.

Cross-Training of  

Position: 

X

PSMC cross-trains job positions.  This job description must cross-train to be able to effectively perform the job position(s) of: None.

Supervisory Responsibilities:

X

This position IS NOT responsible for supervising other personnel.

Job Hazards:

X

Liability due to current public consciousness. 

X

Exposure to blood, bodily fluids and communicable disease. 

X

Potential equipment and device product hazards.

X

Physical strain due to lifting, moving and positioning equipment / devices. 

X

Exposure to radiation, electricity, chemicals and other hazardous materials.

X

Potential sprain, strain injuries; repetitive motions; prolonged sitting.

Culture:

Adheres to our standards of conduct and culture (WISER) as defined by our policies and procedures including maintaining, always, an attitude of positive teamwork, compassion, integrity, and respect for our patients, visitors and staff.   

Demonstrates commitment to service excellence and promotes positive patient, visitor, and employee experiences. 

Establishes and maintains effective working relationships with others (i.e., co-workers, managers, patients, visitors, vendors of PSMC and the public). 

Works effectively on PSMC/department team matters and recognizes situations which require teamwork. 

Quality:

Must consistently demonstrate compliance with organizational-wide competency statements and performance criteria based on established quality and key performance indicators. 

Safety:

Participates in employee training, disaster preparedness and emergency events. 

Reports potential safety issues as soon as possible. 

Demonstrates safe operation of equipment and uses supplies / materials / chemicals as directed by instructions for use. 

Wears non-slip footwear to prevent fall and/or injury. 

Follows established policies and procedures for employee illness and/or exposure to illness/disease.  Does not come to work sick. 

Service Excellence:

Demonstrates proper phone etiquette when talking on the phone for business. 

Answers phone messages promptly, by the end of the business day or as established by your department.

Demonstrates proper email etiquette when utilizing PSMC email account. 

Answers email messages promptly. 

Demonstrates a willingness to perform tasks and complete assigned work, does not leave unfinished tasks for others to complete.

Organization-Wide Requirements:

Complies with all PSMC policies including, without limitation, timely attendance, code for dress and decorum, no conflicts of interest, no harassment, fragrance free, use of personal devices at work etc. 

Complies with all PSMC and department procedures, rules and directives. 

Check email at least once daily when on-shift (full time employees); check email at least once weekly and/or when on-shift (part-time / per diem employees).   

Maintains strict confidentiality of all patients matters and recognizes situations where confidentiality should be maintained even if not legally required.  Note: All employees must sign a confidentiality agreement with PSMC stating that information will not be shared with any entity or individual unless authorized or necessary for patient care.  Breaches of confidentiality will result in immediate disciplinary action up to and including dismissal from employment. 

Possesses computer knowledge / skills and the ability to learn and adapt to new programs and software. 

Keeps personal contact information updated in Human Resources and in PayCom. 

Sets up desk phone in compliance with established PSMC protocol.  Assures name is associated with the phone assigned to you, if applicable. 

Utilizes away messages when you are not in the office and responding to calls, if applicable. 

Sets up email signature in compliance with established PSMC protocol.

Utilizes away messages when you are not in the office and responding to emails.

Demonstrates the ability to perform CPR 100% of the time.

Demonstrates the ability to work and multi-task at a rapid pace with numerous interruptions 100% of the time.

Displays the ability to work independently with high self-motivation and directional initiative.

Displays the ability to cope and remain calm in escalating circumstances.

Attends at least 50% of schedule department staff meetings.

Participates in departmental inventory process bi-annually.

Performs other duties, as assigned by a supervisor. 

Departmental Responsibilities:

Meets all standard job requirements.

Accountability:

Meets standards and clear expectations for the department including, job performance, training, continuing education, certifications, conduct and adherence to district values.

Holds self accountable in a consistent and respectful manner.

Follows all approved PSMC policies and procedures.

Interpersonal Skills:

Communicates effectively, keeping leadership and team members informed and involved.

Treats people with respect, recognizes individuality and is fair and equitable in all interactions.

Demonstrates critical thinking skills in problem solving tactics. Uses sound and fair judgement in a calm and professional manner.

Demonstrates adaptability and flexibility when new information becomes available.

Works collaboratively with others, communicates the department’s vision and strategy across all levels of the organization, and builds consensus around key initiatives and projects.

Establishes and maintains respectful and effective relationships with providers, employees, patients and managers / directors / Senior Leadership.

Ability to handle high stress situations, rapid pace, multiple issues, interruptions and matters requiring sensitivity.

Able to work independently, meeting essential job functions, deadlines and priorities, while also utilizing available resources when needed.

Department Specific Obligations:

Acts as the primary point of contact for Help Desk Support requests submitted via the ticketing system and help desk phone line.

IT Operations:

Actively triages and provides support requests for “Tier 1” end user support and escalates support requests to other PSMC IT members as needed.

Installs, configures and tests hardware and/or software; performs preventive maintenance and repairs hardware.

Configures commonly used software when needed; recommends guidelines for hardware and software standards; recommends appropriate workstation hardware and software configurations; recommends appropriate products to meet customer needs; conducts software training for users where applicable.

Maintains inventory of software & hardware components.

Provides summary information to management staff as requested. Proactively provides important communication to management to keep them informed of changing or critical circumstances.

Consistently maintains an attitude that says that “the internal customers at PSMC are my patients.” Welcomes requests for assistance and provide that assistance and guida

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