Hybrid Applications and Analytics Delivery Leader at Superior Support Resources, Inc.

Description

 About SSR Total IT:
SSR Total IT is a leading Managed Service Provider (MSP) based in the Milwaukee area, delivering cutting-edge IT solutions to over 120 small to mid-sized business clients. With 50+ U.S.-based professionals and a global team of technical experts, we support over 3,000 end users and 2,000+ systems. Our proactive, customer-focused approach and commitment to excellence have earned us a trusted reputation throughout Wisconsin.

Position Summary:
SSR Total IT is seeking an experienced, client-focused Applications and Analytics Delivery Leader to serve as a strategic technical advisor and hands-on leader. This department delivers and supports legacy platforms to bleeding edge solutions. The role blends software development, business process analysis, project leadership, client engagement and also has departmental P&L responsibility. You will oversee the full software development lifecycle, help drive digital product growth, maintain client relations and lead a talented dual shore development, AI and analytics team to deliver innovative, high-impact solutions.

Key Responsibilities:

· Conduct comprehensive client-facing business process and gap analyses to identify improvement opportunities, close operational gaps, and drive efficiency and cost reduction.

· Develop and implement strategies to grow SSR’s digital product offerings (OpEX).

· Perform business process mapping, with an emphasis on lean manufacturing methodologies.

· Collaborate with clients and internal teams to gather, document, and analyze business requirements aligned with project objectives. 

· Provide regular project updates, reports, and documentation to the Project Manager and stakeholders.

· Lead and manage all aspects of assigned software projects, including scope, goals, and deliverables.

· Track project progress, identify risks, and implement mitigation strategies to ensure timely and successful outcomes.

· Oversee project budgets, monitor expenditures, and ensure financial alignment with objectives.

· Conduct post-implementation reviews to capture lessons learned and inform future projects.

· Mentor and guide the development team; assign tasks, provide feedback, and support professional growth as well as staying current on emerging technologies and industry trends to maintain competitive advantage.

Requirements

• Proven experience leading software development projects in a technical or managerial capacity.
• Bachelor’s degree in Business Administration, Information Systems, Software Development, or a related field.
• Strong knowledge of business analysis methodologies, tools, and techniques and deep understanding of software project management principles and lifecycle.
• Experience managing Azure DevOps, Jira, Power BI, Figma, GitHub and other industry standard platforms.
• Excellent analytical, critical thinking, and problem-solving skills as well as communication and interpersonal skills; able to effectively engage with all levels of leadership and clients.
• Demonstrated ability to manage project budgets and deliver results within scope and timeline.
• Committed to delivering exceptional client experiences through collaboration and transparency with a track record of successfully managing multiple concurrent projects in a fast-paced environment.
• Comfortable leading change initiatives and driving continuous improvement.
• Experience working in or with manufacturing environments and various ERP systems.
• Experience working with offshore teams is imperative. 
• Prior experience in software engineering in a consulting environment is preferred.

What We Offer:

· Competitive compensation and benefits

· Flexible work arrangements

· Training and certification reimbursement

· Exposure to innovative technologies across a diverse client base

· A collaborative and inclusive team environment

SSR Total IT is an Equal Opportunity Employer.