Hybrid Resident Services Manager at TUCSONAZ

Posting Close Date

Applicants must submit their completed application by 07-27-2025 at 11:59 p.m. MST

Application and Special Instructions

As part of this online application process, all applicants are required to submit
both an updated resume and cover letter at the time of application. Applications
received that do not contain a resume and a cover letter addressing the prompt
below will be considered incomplete and will not be considered further in this
recruitment process.

Cover Letter Prompt: Please submit a cover letter in which you address your
knowledge, skills, abilities, training and experience in relation to each of the
qualifications for this position, as outlined in the minimum and preferred
qualifications sections below. Cover letters should be no more than two (2)
pages in length.


This position is a grant-funded position expected to last through 2031.

Position Specific Summary

The Resident Services Manager position at the City of Tucson’s Department of Housing and Community Development will oversee all resident services activities at the Tucson House. This position will ensure that public housing residents have access to comprehensive educational, employment, recreational, wellness, health, and social services resources.

Work is performed under the supervision of the Public Housing Administrator. This position exercises supervision over Public Housing personnel.  

Duties and Responsibilities

• Serves as the representative of the Choice Neighborhoods Initiative (CNI) team, coordinates communication with staff, development team, property management, Housing and Community Development (HUD), partners and contractors, case management, and relocation staff. Oversees the planning, design, and delivery of programming in the core service areas and progress toward program outcomes, including the development, submission, and monitoring of the CNI People Plan to HUD. Executes and manages subrecipient agencies and their contracts for the provision of agreed-upon services. Locates, coordinates and expands network of community service providers offering resources to Tucson House residents, establishes schedules and promotes participation among residents.

• Develops pilot programs, related tools and outcome measurements to expand program offerings to meet identified resident needs. Uses program data and regular reporting as a tool for staff and program supervision and quality improvement. Provides input in the development of resident services budgets. Monitors budgets and reports on variances. Contributes and provides information required to submit relevant grant applications for programming.

• Facilitates effective working relationships between Resident Services, Property Management, outside service provider staff and colleagues. Works closely with the information technology team to ensure optimal set up and deployment of case management software. Executes and monitors data sharing agreements and reports on outcomes to HUD. Designs and implements evaluation tools to assess quality of services and resident satisfaction with programming.

• Partners closely with redevelopment and relocation teams educate residents about relocation opportunities, opportunities, rights, and responsibilities, and ensure maximum re-occupancy of original residents in new and rehabilitated developments. Participates in community groups working to improve services for residents in order to develop new resources that address unmet needs.

• Manages supervisors to ensure they effectively oversee their teams and meet program objectives. Supervises program leads and staff, ensuring efficient operations and program success. Provides training, guidance, and support to enhance the performance of all team members. Addresses grievances, resolves staff concerns, and conducts performance evaluations. Supports recruitment and assists with department salary recommendations. 

• Attends all staff meetings, trainings and other appropriate meetings and conferences as required. Convenes service providers and facilitates regularly scheduled collaborative meetings.

• Completes all required statistical records and reports in a timely manner. Assists residents from other properties on an as-needed basis.

• Performs all other duties and tasks as assigned. 

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education

Bachelor's degree

Experience

Three (3) years of directly related experience

Equivalency

Any combination of relevant education and experience may be substituted on a year-for-year basis.

License/Certifications

Preferred Qualifications

Supervision Experience in public assistance programs delivering community services.
Five (5) or more years’ experience directly managing social services program for low-income older adults, persons with disabilities, families, or other vulnerable populations.
Clinical or Master Social Worker with ability to supervise Master’s level social work intern.
Experience with harm reduction, trauma-informed care, strengths-based interventions, and other evidence-based practices
Direct personal experience of housing instability, public housing residency, and/or living in a high-poverty neighborhood.

POSITION DETAILS

Job Profile

J1470 - Community Services Manager

View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade

G109

Hourly Range

$32.15 - 48.23 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Exempt

Position Type

Regular

Time Type

Full time

Department

Housing and Community Development

Department Link

https://www.tucsonaz.gov/Departments/Housing-and-Community-Development

Background Check: This position has been designated to require a criminal background check. 

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

Citizenship: The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).  Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD.

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [email protected] or 520-791-2619.

Recruiter Name

Brianna Noperi

Recruiter Email

[email protected]

For general Human Resources questions please contact 520-791-4241​.