Hybrid Senior Business Manager, Walmart at Flywheel digital
Flywheel digital · Rogers, Arkansas, United States Of America · Hybrid
- Office in Rogers, Arkansas
About Flywheel
The Opportunity
As a Senior Manager, Business Manager, you will play a critical role in driving client success, retention, and expansion within our Retail business. You will oversee a portfolio of key clients and provide strategic direction, while also mentoring business managers and supporting the implementation of best practices. You’ll collaborate cross-functionally, leverage data-driven insights to unlock client growth, and contribute to the ongoing evolution of our client service model. This role requires strong leadership, analytical acumen, and a passion for delivering measurable value to clients.
What You Will Do:
- Serve as a strategic advisor to a defined portfolio of high-value retail clients, developing and executing plans to drive account growth, satisfaction, and retention.
- Use Flywheel datasets to create actionable recommendations that improve search position and ultimately accelerate sales growth for Walmart suppliers.
- Lead regular business reviews with client stakeholders, presenting actionable recommendations based on in-depth data analysis to accelerate sales and improve digital shelf performance.
- Oversee and mentor a small team, supporting their professional development and ensuring excellence in client delivery.
- Proactively identify at-risk accounts and work cross-functionally to address client issues, ensuring exceptional customer experiences and long-term partnerships.
- Partner with internal teams (Customer Success, Sales, Product, Analytics) to align on client objectives and deliver integrated solutions.
- Support the Director in implementing broader retail strategies, process improvements, and scalable best practices across the client services team.
- Contribute to the design and delivery of client presentations, executive summaries, and strategic recommendations.
- Help drive adoption and optimization of our technology platforms, ensuring clients realize full value from their investments.
- Assist in hiring, onboarding, and training new team members as the business grows.
- Act as an ambassador for our brand and values, representing the team internally and externally as needed.
Who You Are
- 5+ years of experience in retail, CPG, digital commerce, or related fields, with at least 2+years in a client-facing or account management leadership role.
- Proven ability to manage complex client relationships and deliver data-driven business recommendations.
- Experience leading or mentoring team members; able to inspire, coach, and develop talent.
- Demonstrated analytical skills and a strong aptitude for synthesizing data into compelling narratives and business strategies.
- Excellent communication, presentation, and interpersonal skills; able to engage with all levels of client and internal stakeholders.
- Results-oriented, proactive, and highly organized, with a track record of driving client outcomes and operational improvements.
- Technologically savvy, with the ability to quickly learn and leverage digital platforms and analytics tools.
- Thrives in a fast-paced, evolvin