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Hybrid Senior Business Manager, Walmart at Flywheel digital

Flywheel digital ·  Rogers, Arkansas, United States Of America · Hybrid

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About Flywheel 

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity  

As a Senior Manager, Business Manager, you will play a critical role in driving client success, retention, and expansion within our Retail business. You will oversee a portfolio of key clients and provide strategic direction, while also mentoring business managers and supporting the implementation of best practices. You’ll collaborate cross-functionally, leverage data-driven insights to unlock client growth, and contribute to the ongoing evolution of our client service model. This role requires strong leadership, analytical acumen, and a passion for delivering measurable value to clients. 

What You Will Do: 

  • Serve as a strategic advisor to a defined portfolio of high-value retail clients, developing and executing plans to drive account growth, satisfaction, and retention. 
  • Use Flywheel datasets to create actionable recommendations that improve search position and ultimately accelerate sales growth for Walmart suppliers. 
  • Lead regular business reviews with client stakeholders, presenting actionable recommendations based on in-depth data analysis to accelerate sales and improve digital shelf performance. 
  • Oversee and mentor a small team, supporting their professional development and ensuring excellence in client delivery. 
  • Proactively identify at-risk accounts and work cross-functionally to address client issues, ensuring exceptional customer experiences and long-term partnerships. 
  • Partner with internal teams (Customer Success, Sales, Product, Analytics) to align on client objectives and deliver integrated solutions. 
  • Support the Director in implementing broader retail strategies, process improvements, and scalable best practices across the client services team. 
  • Contribute to the design and delivery of client presentations, executive summaries, and strategic recommendations. 
  • Help drive adoption and optimization of our technology platforms, ensuring clients realize full value from their investments. 
  • Assist in hiring, onboarding, and training new team members as the business grows. 
  • Act as an ambassador for our brand and values, representing the team internally and externally as needed. 

 

Who You Are 

 

  • 5+ years of experience in retail, CPG, digital commerce, or related fields, with at least 2+years in a client-facing or account management leadership role. 
  • Proven ability to manage complex client relationships and deliver data-driven business recommendations. 
  • Experience leading or mentoring team members; able to inspire, coach, and develop talent. 
  • Demonstrated analytical skills and a strong aptitude for synthesizing data into compelling narratives and business strategies. 
  • Excellent communication, presentation, and interpersonal skills; able to engage with all levels of client and internal stakeholders. 
  • Results-oriented, proactive, and highly organized, with a track record of driving client outcomes and operational improvements. 
  • Technologically savvy, with the ability to quickly learn and leverage digital platforms and analytics tools. 
  • Thrives in a fast-paced, evolvin
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