Remote Associate Customer Success Manager (CO, UT, AZ, NM) at Transfr
Transfr · REMOTE / Denver / Salt Lake City, UT / Phoenix, AZ, United States Of America · Remote
Transfr is on a mission to help create pathways to career success. Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers — helping them improve their quality of life.
Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods. Learners also find Transfr experiences highly engaging and enjoyable. At Transfr, we believe the future starts with innovative workplace training and skills development. We’re building bridges between schools, workplaces, and governments to help improve training and job placement pipelines and create a better tomorrow, today.
Summary: To complement our rapid growth, we are seeking to add an Associate Customer Success Manager to our Customer Experience (CX) division. This role will ensure assigned customer base derives value from our products, primarily leveraging digital communication channels and self-service resources to facilitate customer success. This Customer Success Manager plays a critical role in minimizing churn and maximizing customer retention in a scalable and efficient manner. The Customer Success Manager will report to a RVP of Customer Success.
**Please Note**
This role has a travel requirement of up to 50% within the expected designated territory (CO, UT, AZ, NM)
**The expected territory for this role is Colorado, Utah, Arizona, New Mexico and therefore we will only consider candidates based in this region. Territories are subject to change based on business need.
