Hybrid Senior Business Analyst at Galileo financial technologies

The role:

As a Business Analyst, you will be responsible for working with crossfunctional stakeholders to define, develop and implement new processes and tools that will make things simple for our associates and improve the experience for our members, clients and their customers. 

We are looking for a Business Analyst to join the Operations Infrastructure team. The Ops Infrastructure team is part of the Global Operations Strategy & Transformation team, which focuses on strategic business transformation initiatives across SoFi and Galieo to align people, processes, and tools with company priorities.

What you will be doing:

• Partner across internal teams and stakeholders to understand business and operational needs
• Evaluate, prioritize and sequence business capabilities for implementation
• Document current state workflows and develop end to end futures state workflows
• Conduct gap analysis to identify, design, document and implement solutions to improve business outcomes and deliver consumer-centric solutions 
• Partner across the team to support the definition of new  or improved processes, policies and procedures in tandem with delivery of new Operations systems and tools. 
• Define requirements, user stories and acceptance criteria for new systems and tools
• Run after and solve problems of significant, complex scope
• Partner with engineering teams to build and deploy new systems/tools while ensuring business needs are met
• Organize, develop and coordinate comprehensive end-to-end test cases for User Acceptance Testing (UAT)
• Organize, coordinate and conduct user demos
• Collaborate across team to support implementation / go live of new features/capabilities
• Partner to establish: processes, procedures, training and communications
• Solicit user feedback to learn, iterate and innovate
• Influence strategy within team and department
• Adapt adequately to shifting priorities that impact a shared goal, proactively thinking through and communicating downstream implications to partners
• Nurture positive working relationships within established network and begins developing relationships with functional leadership team
• Influence peers and key stakeholders to gain buy-in with subject matter and/or functional expertise, distilling complex concepts, facilitating dialogue and taking the time to understand key objectives and strategic priorities
• Define standard metrics to establish baselines and measure outcomes

What you'll need:

• Bachelor's Degree in business or technical field
• 8+ years of experience as a business analyst
• Strong verbal and written communication skills
• Track record of successfully working with business to understand business needs and define/document solutions for complex processes 
• Pega experience, preferred 
• Exemplary problem solving skills for large, complex problems 
• Demonstrates a strong bias for action
• Ability to handle highly complex work that pushes the boundaries of your skills (e.g., solutions intended to mitigate risks or address constraints conflict, requiring trade-offs that have business implications).
• Ability to be agile; Comfortable with change and continuous improvements
• Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed and detail oriented
• Ability to work independently as well as collaboratively with a team on multiple tasks and assignments
• Structure ambiguous problems and take action to solve them
• Synthesize complex information into clear takeaways and recommendations using both qualitative and quantitative methods
• Independently determine methods to solve most problems and takes action to execute solutions with limited assistance
• Consumer / Client centric focus
• Excellent MS Office / Google Suite skills
• Lean Six Sigma experience, preferred
• Agile experience, preferred
• Financial, payment experience, preferred