- Office in London
Our Story
Hello there. We’re Zopa.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife
Our Workforce Management (WFM) team acts as the "Control Center" of Zopa’s Operations. It is responsible for forecasting operational demand, influencing headcount decisions, and managing agent scheduling to meet our customer contact service levels.
We're at an exciting inflection point. As Zopa continues to scale across multiple product lines, the complexity of managing our front office, back-office, in-house, and outsourced operational teams grows. We’re looking to transform this function. This role will be pivotal in shaping the future of Workforce Management at Zopa. We are embarking on a journey to uplift our capabilities by procuring modern WFM tooling, streamlining how we work, and ensuring our team is equipped with the right tools and data to be truly effective. Efficiency and resilience remain key focuses, but we are evolving to be more proactive, strategic, and insight-led.
We’re not just looking for someone to run the function—we’re looking for someone to reimagine and scale it. If you’re motivated by making a tangible impact, love problem-solving, and are excited by building a high-performing function, we’d love to speak to you.
