Hybrid Student Support Specialist at Ohio State University

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Job Title:

Department:

The Student Support Specialist plays a critical role in advancing the mission of the Monda Student Resource Center (MSRC), including its core initiatives such as the Buckeye Food Alliance (BFA), on-campus food pantry, and the Reid Family Career Closet (RFCC). This position provides comprehensive support to students facing essential needs challenges, including but not limited to food insecurity, housing instability, financial hardship, and access to healthcare and mental health resources. The Student Support Specialist will engage in informational and referral coordination for individual students who are seeking essential needs support services to include food insecurity, navigating government resources, financial wellness, housing concerns, linkage to medical/healthcare/mental health needs, and other on and off campus departments and resources pertaining to essential needs. This role will identify, maintain and acquire new partnerships with existing and emergent on and off-campus entities to increase essential needs services and resources that support the mission of the MSRC. The Student Support Specialist will coordinate, develop, and lead campus and off campus outreach programs, campaigns and marketing initiatives to raise awareness of MSRC and aid in the development and maintenance of the MSRC website and social media content to disseminate health education. This role will provide access to services and improve the well-being of students seeking additional support by coordinating with, implementing and assessing new and existing educational and wellness programs targeting under-served students and areas of essential needs; will provide administrative support for the program. Serves as the main point of contact for both current and perspective students seeking essential needs support as well as parents, faculty and staff in relation to best serving and being an ally to those in need of essential needs support. Engages in data collection; develops and manages formal assessments of MSRC case management initiatives; assists in the development, implementation and reporting of formal assessments; analyzes assessments that provide baseline data; identifies program and service needs; evaluates the effectiveness of programs and services; records and reports emerging trends; maintains privacy when dealing with student information and sensitive situations. Other duties as assigned; evening and weekend hours may be required. Must be able to push and pull up to 50 pounds, be able to bend, twist and stand for periods of time when receiving, organizing and replenishing shelves with a wide variety of items.  

MINIMUM REQUIRED QUALIFICATIONS: Bachelor's degree or equivalent experience. 2 years of relevant experience required.

DESIRED QUALIFICATIONS: Bachelor’s degree in public health, Health Education, Social Work, Higher Education or related field. 2-4 years of relevant experience preferred. Experience working with college students; excellent communication skills in both one-on-one and large group settings; knowledge of food and other essential needs insecurity efforts on the college campus, and experience working in non-profit organizations.

Additional Information:

Starting pay range is $20.24-$24.50 hourly. The offer for this position will fall within this range based on internal equity, the unit’s available budget, and the selected candidate’s qualifications.

Career Roadmap Designation

https://hr.osu.edu/career-roadmap/

Function: Student Life

Sub Function: Student Advocacy

Career Level: S2

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The university is an equal opportunity employer, including veterans and disability.