Hybrid Document Custody Clerk at Vanderbilt Mortgage and Finance, Inc.

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

Position Title:  Document Custody Clerk (Non – LO – No Consumer Contact)                                         

Department:  Document Services                                                                             Job Status:  ­­­­­­­­­­­­­­­­­­Full Time/Hourly

Reports to:  Document Custody and Release Team Lead                                 Amount of Travel:  None

Schedule: 5 day in-office

The Document Custody Clerk is responsible for creating and maintaining VMF loan files.  This position reports to the Document Custody and Release Team Lead and is responsible for managing, organizing, and filing incoming and outgoing loan documents.

Creates and Maintains VMF Loan Files

• Completes audits and checks in collateral files and documents in support of new loan originations.
• Performs file pulls, researches for accuracy, and forwards documents to requesting departments.
• Completes service requests from Silverton Mortgage by pulling requested collateral documents, endorsing documents, having documents signed by authorized agents, and shipping documents to new investors.
• Handles receipting in trailing documents for Silverton Mortgage funded loans.
• Participates in the process of releasing original trailing collateral documents for Silverton Mortgage to new investors.
• Performs investor relocations when necessary.
• Adheres to compliance and confidentiality in managing sensitive customer information.
• Works to maintain organization and tidiness within the document vault.

Research and Audit

• Researches documentation for accuracy in filing, and for locating missing files and documents.
• Performs audits on files to ensure complete with required documents in case of creating Ginnie Mae pools, bulk sales, as well as scratch and dent sales.
• Completes loan purchase due diligence as needed.

Support Various Departments within VMF

• Administers pulling original documents upon request in support of department processes within VMF.
• Participates in pulling and logging documents for Silverton Mortgage loan sales.
• Performs proper execution of Silverton Mortgage Note releases for purchasing investors.
• Assists in accurately processing Silverton Mortgage trailing documents.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:         

• High School diploma or equivalent required.
• 0-2 years related experience preferred.
• Basic computer skills with ability to type at least 25 wpm.
• Working knowledge of AS/400, Microsoft Word, and Excel a plus.
• Ability to communicate effectively and efficiently via phone, email, and person to person.
• Capability of gathering facts accurately, analyzing causes, evaluating alternate solutions, and arriving at sound conclusions on action to be taken.
• Ability to manage multiple and/or conflicting responsibilities.
• Great attention to detail and organizational skills.
• Ability to work in a team environment.

PHYSICAL DEMANDS:

• Must be able to remain in a stationary position 75% of the time.
• Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
• Must be able to identify and assess account status and determine appropriate process.
• Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:

• Medical and Dental Plan with Prescription Coverage and Vision
• Competitive benefits including 401(K) includes 100% company match of the first 4%
• Paid time off days (PTO), maternity/paternity leave, and holidays
• Community involvement including Volunteer Paid Time Off (VTO)
• Tuition Assistance for your first degree
• Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being
• Collaborative and energetic work environment
• Professional development and promotional opportunities
• Competitive bonus programs

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