Hybrid Transportation Assistant at Department of Veterans Affairs

Transportation Assistant

Department: Department of Veterans Affairs

Location(s): Richmond, Virginia

Salary Range: $46964 - $61051 Per Year

Job Summary: This position is located within the Travel Office at the VA Medical Center in Richmond, Virginia. The position is responsible for the administrative coordination of transportation and patient funds activities and provides advisory and technical assistance to staff regarding transfer of records, transportation availability and approval criteria relating to transfers to other facilities.

Major Duties:

• ***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include, but are not limited to, the following: Manages the activities for the Beneficiary Travel Program; Administers beneficiary travel program benefits to beneficiaries and their attendants who meet eligibility criteria; Utilizes various software applications to accurately determine and/or verify Veteran eligibility; Provides assistance to Veterans utilizing Beneficiary Travel Self Service System (BTSSS); Determines which of several Fund Control Points (FCP) to use, entering authorizations, maintaining manual and electronic accounting records; Performs regular reconciliations and adjusting account balances; Coordinate's patient transfer with other VAs ensuring the patient arrives at a specified time for admission; Forwards correspondence to receiving facility travel department and/or physician via itinerary or stated preferences with destination and time; Serves as record keeper and coordinator of patient funds on deposit; Reviews requests for reimbursement of travel costs; Writes or selects appropriate letters explaining disposition of unauthorized travel claims; Prepares appropriate documentation and/or scheduling for traveler according to government transportation availability, government rates or substantial rates; Collects, organizes, tracks and counts all beneficiary travel reimbursement forms and other documentation/information from various locations throughout the facility; Performs other directly related duties as assigned. Work Schedule: Monday-Friday; 8:00am-4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved

Qualifications: SPECIALIZED EXPERIENCE: At least one full year of specialized experience equivalent to at least the next lower grade level (GS-5) in the Federal service that has equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience is determining eligibility, processing reimbursements, and managing or assisting with the management of funds. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Attention to Detail Clerical Customer Service (Clerical/Technical) Decision Making Manages and Organizes Information IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is sedentary, however some walking and standing may be required. Work is performed in a medical center setting where there can be contact with patients who may have emotional disorders as well as communicable illnesses. There is a hectic interaction with other staff in the office which may cause anxiety as well as mental and emotional stress. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/25/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12766535. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities (i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities), and/or disabled veterans with a compensable service-connected disability of 30% or more. For more information on how to apply using this appointment authority via the Selective Placement Coordinator within the office, contact the facility Human Resources Department at (804) 675-5000. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 85 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Application Deadline: 2025-07-25