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Hybrid Solutions Consultant - 12 Months Maternity Leave fixed term contract at Bazaarvoice

Bazaarvoice · London, GB, United States Of America · Hybrid

CRM

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We are seeking a highly experienced and dynamic Solutions Consultant available to work on contract to join our team in London. This is a critical client-facing role, responsible for understanding complex business challenges that can then be translated into solutions that we offer.
The ideal candidate will possess a strong blend of technical expertise, consultative selling skills, and a proven track record of delivering value-driven outcomes for enterprise-level clients. You will act as a trusted advisor, translating client needs into comprehensive solutions that leverage our platforms and services, particularly within the ecommerce industry.


Client Discovery:
  • Participate in discovery sessions with prospective and existing clients to deeply understand their challenges, business objectives.
  • Identify technological gaps, operational inefficiencies, and areas for improvement within their existing work streams.


    • Solution Design & Proposal:
  • Develop compelling proposals, presentations, and solution maps that clearly articulate value, ROI, and implementation strategies.
  • Collaborate closely with sales, product, and delivery teams to ensure proposed solutions are technically feasible and meet client expectations.


    • Technical Consultation & Expertise:
  • Serve as the primary technical expert during the sales cycle, answering detailed product questions, addressing technical concerns, and guiding clients through complex solution designs.
  • Conduct engaging product demonstrations and workshops, showcasing the features, capabilities, and benefits of our solutions tailored to specific client use cases.
  • Lead or support trials to demonstrate the effectiveness and feasibility of certain proposed solutions.


    • Implementation & Support (Pre-Implementation Focus):
  • Provide expert guidance during the pre-implementation phase, ensuring a smooth transition from sales to delivery.
  • Act as a liaison between the client and internal delivery teams, ensuring clear communication of requirements and expectations.
  • Contribute to the development of solution documentation, including scope, requirements, and technical specifications.


    • Market & Product Insight:
  • Stay abreast of industry trends, market dynamics, and competitive landscapes.
  • Provide valuable feedback to product development teams based on client needs and market insights.


    • Skills and Qualifications:
  • Proven experience (ideally 3+ years) as a Solutions Consultant, Pre-Sales Consultant, or similar client-facing role in a SaaS organization.
  • Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences.
  • Experience responding to RFPs/RFIs and crafting compelling proposals.
  • Strong analytical and problem-solving abilities.
  • Self-motivated, organized, and capable of managing multiple priorities in a fast-paced, dynamic environment.
  • Proficiency with CRM systems (e.g., Salesforce) and collaboration tools.


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    #LI-MH1
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