Blink is the user experience firm for the world’s leading companies. We use evidence-driven design to create products that people use, love and remember. With studios in Boston, New York, San Diego, San Francisco, and Seattle, Blink brings two decades of experience to research, design, and strategy for clients such as Amazon, Facebook, Microsoft, NASA, Starbucks, and USAA.
This opportunity is a part of Blink's Embedded practice which supports long-term opportunities with some of Blink’s largest client partners.
The ideal candidate will be responsible for leading user-centered design activities and managing teams that do UX and UI work related products and/or web applications.
The Senior Manager of Product Design will partner with business, product, and marketing teams to understand strategic initiatives, goals, and objectives to shape the scope and requirements and to champion the user needs.
Duration: 1 year
Location: Hybrid in Bellevue, WA or Frisco, TX
DOE
What you'll do
Strategy
Contribute to the creation and evolution of design principles, guidelines and patterns.
Establish, evolve and evangelize design strategy across the company.
Communicate best practices for design and reasoning behind UX decisions to key stakeholders.
Guide, mentor, and educate team members and stakeholders on ethical, accessible, and innovative approaches to implementing dynamic features powered by Artificial Intelligence.
User Experience
Provide design direction and feedback and educates on the implications of designing for omni channel experiences for different users, including superusers.
Work across teams to understand business and feature requirements, business goals, and company strategy goals.
Work with user researchers and stakeholders to understand and user needs and requirements and business goals.
Collaborate with IT partner teams to understand the technical possibilities and constraints.
Work with Researchers and Designers to maintain consistency and solve cross-application design challenges.
Demonstrate ability to work with highly technical teams and handle multiple projects in a fast-paced environment.
Assess and optimize the performance of new and existing features by conducting/participating in usability testing and interpreting analytics data.
Demonstrate a high level of accountability, initiative, flexibility, and the ability to manage workload and achieve results.
Relationship and People Management
Oversee and manage a team of Product Designers.
Collaborate with other team leads for evolving team process to better serve the team’s needs.
Build credibility with stakeholders, management peers, direct reports, and executives.
Provide feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines and patterns.
Educate the UX Team on the importance of following a User-centered Design process.
Effectively manage team to achieve results by providing appropriate direction, timely developmental feedback and coaching.
Support team in creating training and career development plans.
Provide coaching and direction to the team that drives action and enables achievement of performance and operational goals.
Your background
Degree in human-centered design, computer science, research, psychology, or related work experience
6+ years of experience in user experience and user interface design
3+ years of experience working on eCommerce app and web experiences
4+ years of direct people management skills
Knowledge of design and research process and strategy
Previous experience in product, technology, or digital function highly preferred
Experience leading teams working with product or business teams from roadmapping through delivery
Blink is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability.
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