Hybrid Lead Administrator at Global Payments Inc.

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Global Payments is looking for a service oriented Lead Administrator in the Lindon, UT area. The Lead Administrator receives calls made to the Sales phone queue and routes to the appropriate department if not sales related or to a Merchant Sales Representative (MSR) as appropriate. They are also responsible for tracking Leads that come into the Sales phone queue via a Google doc in order to maintain equal distribution of these Leads among MSRs.

Responsibilities:

• Receive inbound calls, Qualify Sales Opportunities, and assign to Sales.

• Receive incoming calls and route to the appropriate department if not related to a new account set-up or existing merchant hardware sale. If the call is sales related, as described previously, route the call to the appropriate MSR.

• Track Lead Distribution

• Process and create new Lead records in SalesForce and follow assignment instructions.

• Regular attendance and compliance within the schedule assigned

* This list is not all-inclusive as additional duties may be assigned by the supervisor.

Requirements:

• Ability to communicate clearly and professionally with customers over the phone.

• Ability to learn and Identify Products and Capabilities

• Excellent logic, reasoning and decision making skills.

• Outstanding customer service and teamwork skills.

• Ability to quickly learn and adapt to changing technology and priorities.

• Ability to work under pressure, in a team environment.

• Strong attention to detail and ability to focus.

• 0-2 years of customer service experience

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].