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Hybrid Account Manager at Sensortower

Sensortower · United States Of America · Hybrid

Microsoft Excel

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We seek a dynamic Account Manager to own a portfolio of customer relationships across Singapore and the Southeast Asia markets. This role is focused on driving product adoption, providing strategic guidance, and identifying upsell and cross-sell opportunities within existing accounts. You’ll act as a client's partner and advisor, helping them get the most out of SensorTower’s platform while ensuring high satisfaction and long-term retention. This position is ideal for someone proactive, commercially minded, and passionate about customer success in a data-driven SaaS environment.

Hybrid – 2 days in the office / 3 days work-from-home.


What the Account Manager will do:
  • Manage a portfolio of existing SensorTower customers across Singapore and the Southeast Asia region.
  • Build trusted relationships with key contacts and stakeholders at various levels, from individual users to decision-makers. 
  • Drive product adoption through onboarding support, training, and regular value-based check-ins. 
  • Monitor product usage and client engagement to identify risks and opportunities. 
  • Develop strategic account plans to support retention, expansion, and advocacy. 
  • Collaborate with Sales teams to identify and execute upsell and cross-sell opportunities. 
  • Deliver business reviews, performance analysis, and relevant industry insights tailored to each client. 
  • Maintain accurate customer records and forecasts using Salesforce and other internal tools. 
  • Provide ongoing feedback to internal teams based on customer needs and industry trends


    • Skills and experience the Account Manager candidate can bring:
  • Minimum 5 years of experience in account management, customer success, or similar client-facing roles in the SaaS or B2B technology space.   
  • Proven ability to manage and grow a portfolio of business customers, especially in APAC.
  • Experience in the mobile ecosystem, app economy, or analytics platforms is highly desirable. 
  • A substantial advantage is familiarity with SensorTower or comparable tools. 
  • Comfortable working with tools like Salesforce, Clari, and customer success platforms. 
  • Excellent communication, relationship-building, and presentation skills. 
  • Track record of contributing to customer satisfaction, retention, and account growth.
    • Apply Now

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