Remote Sr. Collections Coordinator at Intrado Life & Safety, Inc.

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. 

Today, our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software. Intrado’s solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better. 

Intrado is looking to hire a Senior Collections Coordinator to join our Finance team. 

The Senior Collections Coordinator is a trusted expert within the Orders to Cash (O2C) organization, responsible for managing a complex portfolio of accounts, resolving high-impact issues, and mentoring peers. This role supports strategic goals to improve cash acceleration, reduce revenue leakage, and enhance the customer experience. By applying advanced problem-solving skills and sound judgment, the Senior Coordinator drives resolution on escalated accounts and partners across functions to strengthen financial integrity.

Key Responsibilities:

• Own a portfolio of strategic, high-risk, or high-value accounts, proactively resolving barriers to timely payment
• Lead resolution of complex disputes and escalations by working cross-functionally with Sales, Legal, Order Management, Billing, and Customer Success teams
• Serve as a subject matter expert (SME) for collections best practices, systems, and root-cause resolution processes
• Mentor and support Collection Coordinators by sharing insights, shadowing calls, and helping troubleshoot difficult account situations
• Identify trends and present actionable insights to management regarding collections performance, root-cause issues, and opportunities for process improvement
• Prepare and deliver reporting on aging, DSO, and portfolio health for leadership and stakeholder consumption.
• Contribute to cross-functional projects aimed at improving upstream and downstream processes related to order, billing, and collections workflows
• Process payments and refunds per policy and ensure audit-ready documentation of all activities
• Represent the Credit & Collections team in broader business conversations and continuous improvement initiatives
• Model high standards of professionalism, empathy, and accountability in client and team interactions

Education:

• High school diploma or equivalent required
• Associate or bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred

Experience:

• 4+ years of experience in B2B collections, credit, or accounts receivable roles
• Demonstrated success managing complex accounts, escalated disputes, or customers with nuanced billing arrangements
• Experience with ERP and financial systems such as Microsoft Dynamics 365, Oracle, and Salesforce preferred
• Strong analytical skills, with the ability to interpret trends and make data-driven recommendations
• Proven ability to mentor team members and lead by example in a dynamic environment
• Excellent communication and collaboration skills with both internal and external stakeholders

Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond – tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! 

The starting wage is anticipated between $22.00 and $23.00 an hour and will be commensurate with experience.  

Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace.