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Hybrid Job Opportunity : Senior BI Engineer at Rackspace

Rackspace · United States Of America · Hybrid

SQL

Microsoft Excel

Cloud

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Position Summary:
We are seeking a Senior BI Platform Engineer with 10+ years of experience and deep expertise in Tableau, Power BI, Alteryx, and MicroStrategy (MSTR). The ideal candidate will serve as a technical lead and administrator for our BI platforms, ensuring reliable performance, advanced user support (L3), and stakeholder engagement. This role also includes implementing and maintaining CI/CD pipelines for BI assets to ensure scalable, automated, and governed deployment processes.


Key Responsibilities:
  • Serve as platform administrator for Tableau, Power BI, Alteryx, and MSTR—managing permissions, data sources, server performance, and upgrades.
  • Provide Level 3 (L3) support for BI platforms, resolving complex technical issues, root cause analysis, and platform-level troubleshooting.
  • Design, implement, and maintain CI/CD pipelines for BI dashboards, dataflows, and platform configurations to support agile development and deployment.
  • Collaborate with cross-functional teams to gather requirements and ensure proper implementation of dashboards and analytics solutions.
  • Monitor and optimize BI platform performance, usage, and adoption.
  • Work closely with data engineering teams to ensure data quality and availability for reporting needs.
  • Create and maintain documentation for governance, support processes, and best practices.
  • Train and mentor users and junior team members on BI tools and reporting standards.
  • Act as a liaison between business stakeholders and technical teams, ensuring alignment and timely resolution of issues.
  • Manage all BI upgrades
  • Manage Power BI gateway, Tableau bridge, Alteryx server and other BI platforms capacity optimally
  • Manage and enable new features in each of the BI platforms
  • Manage licenses for each platform – automated assignments, off-boarding users off the licensing and manage the licensing optimally
  • Manage RBAC for all the BI platforms


    • Required Qualifications:
  • 10+ years of experience in a BI support or engineering role.
  • Advanced experience with Tableau, Power BI, Alteryx, and MSTR, including administrative functions, troubleshooting, and user support.
  • Proven experience providing L3 support and managing CI/CD pipelines for BI platforms.
  • Strong knowledge of BI architecture, data visualization best practices, and data modelling concepts.
  • Excellent roblem-solving and communication skills, with the ability to interact confidently with senior business leaders.
  • Experience with SQL, data warehouses, and cloud platforms (e.g. Azure, Snowflake) is preferred.
  • Bachelor’s degree in computer science, Information Systems, or a related field.


    • Preferred Qualifications:
  • Experience with Tableau Server/Cloud, Power BI Service, and MSTR administration.
  • Familiarity with enterprise data governance and access control policies.
  • Certifications in Tableau, Power BI, Alteryx, or MSTR are a plus.
    • Apply Now

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