Account Managers are responsible for ensuring that both client and company needs are fully understood, addressed, and met. This role involves managing customer inquiries, identifying and implementing effective solutions, and collaborating closely with internal departments to deliver an exceptional customer experience.
Major Responsibilities:
Customer Relationship Management: Develop strong, loyal relationships with a set of assigned accounts or a specific territory. Utilize established engagement strategies to maintain consistent client connections.
Account Renewals & Sales: Drive account growth and retention by delivering outstanding service, identifying client needs, offering tailored solutions, and negotiating pricing. Secure rate changes, upsells, cross-sells, and renewals that align with both client objectives and company goals.
Customer Success: Set client-specific success goals, lead onboarding efforts, and track account health using defined performance metrics.
Client Engagement & Insight Gathering: Proactively engage prospects and clients to understand their challenges and uncover opportunities for value-added support.
Organization & Execution: Demonstrate excellent organizational skills to initiate, follow through on, and persistently execute tasks and client initiatives.
Multitasking & Prioritization: Maintain a high level of productivity while managing multiple priorities in a fast-paced, results-driven environment.
Growth Mindset & Collaboration: Exhibit a commitment to continuous learning and a passion for teamwork, always striving to deliver win-win outcomes for clients and the company.
Adaptability: Remain flexible and positive in the face of change within a dynamic work environment.
Education and Experience:
2+ years of experience in account management, customer success, or a related role
Familiarity with sales prospecting and account growth strategies
Excellent communication and presentation skills, with experience creating client-facing materials
Proficiency with Google Workspace, Excel, and PowerPoint
Strong analytical and problem-solving abilities with a customer-first mindset
Lightcast is a global leader in labor market insights with headquarters in Moscow (ID) with offices in the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities. Lightcast is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Lightcast has always been, and always will be, committed to diversity, equity and inclusion. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original, and best selves to work.
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