Homeoffice Connected Care Assistant at Included health

Included Health offers a transformative approach to ensure superior care for our members through a dedicated team model. Our program addresses the ongoing needs of members by providing a robust, clinician-led, multidisciplinary team to support both administrative and clinical requirements. This high-valued care coordination and support service is available to all members who have enrolled in All Included Care (AIC), Virtual Primary Care (VPC), and the Connected Care Program (CCP). Our aim is to anticipate and identify the ongoing needs of our members as they engage in these programs, ensuring a seamless and member-centric experience

We are seeking an individual who values providing world-class service to every member and is committed to ensuring its delivery. As a Connected Care Assistant, you will work with the clinical team to help members manage their complex or chronic health conditions. Your responsibilities will include coordinating patient-care services, providing support, and delivering additional services as identified by the clinical team. The ideal candidate should possess a compassionate nature, possess relevant healthcare knowledge, and exhibit exceptional customer service skills. CCAs are prohibited from providing clinical advice, diagnosis, conducting evaluations, and interpreting clinical information to members.