Hybrid Telecom Engineer II at IBC BANK

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.   IBC bank hires talented, creative and dedicated individuals to help our business succeed.  We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.   We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. 

Time Type:

Full time

This is an in-office position.

Department:

871 Network Administration/Engineers

Job Summary:

The Telecom Engineer is responsible for implementing telephony systems and unified communications technologies including (but not limited to) premise-based, cloud and traditional telecommunications data and voice analog and digital services. This position is responsible for performing adds, moves, and changes with conferencing end points, A/V equipment, telecommunication cabling, patch panel and telephone block terminations. Supports telecommunications equipment to ensure proper operation including upgrades, installations and troubleshooting. The position exhibits good problem-solving skills, and resourcefulness to competently work on complex video conferencing, and telecommunications issues with only general supervision. The position is responsible for collaborating with third-party technical vendors, technicians and needs to be available to work overtime as needed outside of normal business hours.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Plans, evaluates, and/or coordinates the installation of local and/or remote data and voice communications equipment. 
• Executes performance and statistical monitoring and develop procedures and best practices to improve overall environment
• Responsible for supporting Voice over IP telephony systems, communications terminals, video conferencing, multi-point conferencing units.
• Establishes communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment.
• Establishes voice and data networks by running, pulling, terminating, and splicing cables; installing telecommunications equipment.
• Maintains network by troubleshooting and repairing outages, testing network back-up procedures, and updating documentation.
• Works closely with communication service providers for ordering, installing, and troubleshooting of voice and data services at remote locations.
• Troubleshoots issues by defining problems, collecting data, establishing facts, and drawing valid conclusions for root cause analysis.
• Ensure overall availability and stability of all Collaboration and Voice / Video Infrastructure technologies

SKILLS

• 3 to 5 years of related IT/telecommunications, video conferencing and A/V experience
• Experience with Data Center/PoP/Central Office last mile analog and digital voice and data services
• Knowledge and proficiency with telephony CAT 5/6 wiring, and fiber optic cable installation standards.
• Experience with basic networking protocols including DNS, DHCP, VPNs, WAN/LAN TCP/IP
• Strong verbal and written communication skills are important, responsibilities will include extensive team and customer contact.
• Must be able to frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 75 pounds with assistance.
• Must possess a valid driver's license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips.

EDUCATION & KNOWLEDGE

• Associate degree in a related technical discipline, or the equivalent combination of education, technical training or work experience
• CCNA Routing and Switching, or CCNA Security

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