Homeoffice Manager, Continuous Improvement at The trevor project
The trevor project · Remote - United States, United States Of America · Remote
About Trevor:
The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.
Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:
Heart–We care deeply and commit to do what matters
Integrity–We build trust through our words and actions
Community-Together, we are an unstoppable force for good
Belonging-We serve as allies to the mission, and to each other
Progress-We continually move onward and upward
Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.
Role: Manager, Continuous Improvement
Location: This role will be remote in the continental United States, Alaska, or Hawaii
Reports to: Director of Strategic Initiatives & Operations
Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role.
Classification: Exempt Full Time
Union Role? No
Salary Range: $75-85K
Summary:
The Manager of Continuous Improvement will oversee the creation and evolution of projects, policies & protocols and new initiatives across The Trevor Project’s Lifeline and Digital crisis services for both our Classic & 988 teams.
This role will support the maintenance of our AAS accreditation requirements for resource data management and the crisis care continuum. They will partner with leaders both within the crisis services departments (Digital and Lifeline) and across The Trevor Project to drive innovation to support high-quality services to our LGBTQ+ young people.
They will be responsible for leading projects directly related to program improvement and in other cases will partner and support other members of the crisis services team leading projects. In all cases, the Manager of Continuous Improvement will ensure that policies, protocols, and initiatives reflect best practices, organizational values, and provide a consistent, effective user experience at scale.
