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German Speaking Customer Service for E-Commerce Platform - Work Remote In Greece

Mercier Consultancy MD · Remote

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Description

Mercier Consultancy MD is thrilled to present an opportunity for German Speaking Customer Service Representatives for an E-Commerce Platform with the flexibility to work remotely from Greece. This role is perfect for individuals who are enthusiastic about the e-commerce sector and are dedicated to providing top-notch customer support. As a representative, you will engage with customers primarily in German, addressing inquiries and ensuring an exemplary shopping experience.


Key Responsibilities

  • Handle customer inquiries regarding products, orders, and services via phone, email, and chat in German.
  • Provide detailed assistance with order processing, returns, and refunds for a seamless customer experience.
  • Address inquiries about product specifications, shipping options, and payment methods.
  • Resolve complaints and issues effectively, ensuring customer satisfaction and loyalty.
  • Maintain accurate documentation of customer interactions in the CRM system for effective follow-up.
  • Collaborate with other teams such as logistics and marketing to enhance overall service delivery.
  • Stay updated on the latest e-commerce trends and platform features to provide informed assistance.

Requirements

  • Fluency in German (both written and spoken) is essential; knowledge of English is a plus.
  • Previous experience in customer service, preferably in the e-commerce industry.
  • Excellent communication skills and a strong commitment to customer satisfaction.
  • Ability to manage multiple inquiries efficiently in a fast-paced remote environment.
  • Strong problem-solving skills with a focus on delivering effective solutions.
  • Familiarity with CRM systems and e-commerce platforms is desirable.
  • Willingness to work flexible hours, including evenings and weekends if necessary.

Benefits

  1. Competitive Monthly Salary
  2. 2 Extra Salaries Per Year
  3. Fully Paid Relocation Package
  4. Fully Paid Training
  5. Health Insurance
  6. And Much More...