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Description

Are you passionate about technology, fitness products, and helping customers?

We are hiring German-speaking Fitbit Products Support Specialists to join our international team in Sofia, Bulgaria.

In this role, you will assist customers with questions related to Fitbit products, provide troubleshooting support, and help users get the most out of their devices.

You will work in a modern office environment with a multicultural team while supporting a globally recognized technology brand.

Key Responsibilities

• Provide customer support for Fitbit products in German.
• Assist customers with product setup, usage, and troubleshooting.
• Guide customers through technical solutions step-by-step.
• Answer questions about features, accounts, and services.
• Document customer interactions accurately.
• Ensure a positive customer experience.

Requirements

• Native or fluent German (C1/C2 level).
• Good English skills.
• Interest in technology and smart devices.
• Strong communication and problem-solving skills.
• Customer-focused mindset.
• Comfortable learning new products and systems.
• Willingness to relocate to Sofia, Bulgaria, or already living in Bulgaria.
• Previous technical support or customer service experience is an advantage.

Benefits

• Competitive monthly salary.
• Relocation package for candidates moving to Sofia, Bulgaria.
• Paid training and full onboarding support.
• Health Insurance.
• International working environment with colleagues from around the world.
• Career growth and development opportunities.
• Modern office environment in Sofia.
• Supportive and multicultural team.
• Opportunity to work with globally recognized brands.
• And many other benefits!