Crm Remote- & Homeoffice Jobs in Vereinigtes Königreich

Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next?

Join us at the Retail Trust.

As the charity for everyone in retail, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.

We’re on a journey of transformation, building on what our founders developed 190 years ago and are moving at astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.

Financial Aid Case Worker

£13,880.40 per annum (FTE £24,290.70 per annum) (£6,940.20 for the duration of the contract)

Part-time, Fixed term contract (From July 2024 for six months)

20 hours per week, days to be agreed (will consider less hours)

Remote based with occasional travel

As a pivotal member of the team, the Financial Aid Case Worker will progress new financial aid applications against set criteria and be the first point of contact when answering calls to the Financial Aid helpline, as well as placing outbound calls to applicants, external case workers and money organisations as needed.

Your day will be spent reviewing applications and assessing the need of those applying for financial aid and where required providing appropriate onward referral / signposting to services provided by Retail Trust. For each application you will maintain client records via our CRM system, following clear guidance on application eligibility and allocation of funds to those approved for support. You will also contact applicants and case workers to offer unbiased, confidential guidance specific to the needs of each applicant.

We are looking for someone who is empathetic but can think quickly on their feet to join our Wellbeing team as a Financial Aid Caseworker. Ideally educated to GCSE/ A level standard, you should have strong organisational skills as well as an approachable telephone manner to engage with those seeking financial assistance form the Trust.

This is a fixed term contract for 6 months.

We look after you by providing you with a market-leading wellbeing and perks package which includes:

• A pension scheme of up to 9% employer contributions.
• Life assurance of four times your salary.
• A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental, medical.
• Access to a confidential free counselling and support phoneline.
• The day off to celebrate your birthday.
• Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.

If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.