This role will be based out of either our Exeter or Ledbury office, with a hybrid working arrangement of 60% office and 40% home working. Responsible for providing exceptional customer service and technical support, the Tier 2 NOC Engineer will respond to customer inquiries, resolve technical issues, and ensure the smooth operation of our fibre network services. This includes supporting Layer 2 and Layer 3 services on GPON and XGS PON access networks, Juniper core network, BNG, and firewall infrastructure. Key responsibilities encompass customer support, technical troubleshooting, incident management, and network configuration. Experience: 3+ years in an engineering and/or network support role with supplier interaction/management. Higher education graduate in IT, networking, computing, electrical/electronic engineering. Previous experience in customer service or technical support, preferably in telecommunications. Technical Aptitude: Strong ability to troubleshoot network connectivity, hardware, and software issues. Experience with ticketing systems, CRM tools, and remote support tools. Network Knowledge: Practical and deep knowledge of network technologies, security, and architectures within a large ISP or Carrier environment. Location: Exeter or Ledbury (Hybrid)