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Description

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities across Europe. As a leader in the BPO and staffing industry, we take pride in facilitating career-defining roles for professionals seeking to thrive in the customer support services sector.

Job Overview

We are currently seeking a motivated individual for a Portuguese Speaking Solutions Consultant position in Bulgaria. This role is perfect for a customer-focused expert looking to build a career within the dynamic customer support services landscape while enjoying a vibrant expatriate lifestyle.

Key Responsibilities

• Provide high-quality technical and functional support to Portuguese-speaking clients.
• Maintain excellence in customer support services by resolving inquiries with professionalism and empathy.
• Collaborate with cross-functional teams to ensure optimized solutions and process improvements.
• Manage client relationships through multiple communication channels, including chat, email, and phone.
• Ensure all interactions meet internal quality benchmarks for the Customer Support Services industry.
• Participate in ongoing training to stay updated on product specifications and service standards.
• Contribute to a positive team environment while hitting individual and collective KPIs.

Requirements

• Native or fluent Portuguese (spoken and written).
• Professional proficiency in English for inter-office communication.
• Valid EU passport (mandatory for this role in Bulgaria).
• Proven experience in customer support services or client-facing roles.
• Strong problem-solving skills and a passion for technology.
• Availability to work on-site in Sofia for this prestigious Portuguese Speaking Solutions Consultant position in Bulgaria.

Benefits

What We Offer

• Competitive Monthly Salary.
• Monthly Performance Bonus included.
• Fully Paid Training programs.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel).
• Support with local bureaucracy and integration.
• Career development opportunities in one of the leading Portuguese-speaking jobs in Europe.

Life in Bulgaria

Sofia is an emerging cultural hub, offering a perfect blend of rich history and modern metropolitan life. Bulgaria provides an incredible quality of life, featuring beautiful mountain landscapes, a vibrant nightlife, and a welcoming community that makes it one of the most attractive destinations for professionals searching for jobs in Bulgaria.

The cost of living in Bulgaria is highly favorable, allowing you to enjoy a premium lifestyle while advancing your career. With a thriving expat community and excellent local cuisine, choosing a Portuguese Speaking Solutions Consultant position in Bulgaria is more than just a job; it is a gateway to a rewarding European adventure.

How to Apply

If you are ready to take the next step in your career and join a top-tier team in Sofia, click Apply Now to submit your application. We look forward to reviewing your credentials and assisting you in your journey. Best regards, the team at Mercier Consultancy Group.