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German Speaking iRobot Support Specialist | Relocate to Sofia, Bulgaria

Mercier Consultancy Group Österreich · Remote

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Description

Do you enjoy technology and helping people solve problems?

We are looking for German-speaking iRobot Support Specialists to join our international customer support teams in Sofia, Bulgaria.

You will support customers using iRobot products by answering questions, providing troubleshooting assistance, and ensuring they receive excellent service.

This role is ideal for people who enjoy technology, communication, and finding solutions.

Key Responsibilities

  • Provide German-language customer support for iRobot products.
  • Assist customers with product questions and troubleshooting.
  • Guide users through technical solutions.
  • Provide clear and professional communication.
  • Record customer interactions in internal systems.
  • Maintain high customer satisfaction.

Requirements

  • Native or fluent German (C1/C2 level).
  • Good English skills.
  • Interest in technology and smart home products.
  • Strong communication skills.
  • Problem-solving mindset.
  • Comfortable working with computers and digital systems.
  • Willingness to relocate to Sofia, Bulgaria, or already living in Bulgaria.
  • Previous customer support experience is an advantage.

Benefits

  • Competitive monthly salary.
  • Relocation package for candidates moving to Sofia, Bulgaria.
  • Paid training and full onboarding support.
  • Health Insurance.
  • International working environment with colleagues from around the world.
  • Career growth and development opportunities.
  • Modern office environment in Sofia.
  • Supportive and multicultural team.
  • Opportunity to work with globally recognized brands.
  • And many other benefits!