Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
The Partner Success Manager is responsible for managing and enabling the partner ecosystem to drive successful customer delivery outcomes, strengthen post-sales collaboration, and improve partner operational maturity. This role acts as a strategic bridge between internal teams and partners to ensure partners are equipped, certified, and aligned to deliver high-quality services and customer success
WHAT YOU WILL BE DOING
The ideal candidate should possess strong customer-facing skills, including executive presence, excellent written and verbal communication, and professional etiquette
Act as a trusted advisor to partners by driving adoption, engagement, and long-term value realization from the platform
Monitor accounts for changes in product implementation, adoption enabling partners to deliver at scale
Should possess strong presentation and communication skills, along with the ability to effectively manage escalations, drive resolution, and maintain stakeholder confidence in high-pressure situations
Should possess a strong background in the Identity Security domain with an understanding of Saviynt’s product portfolio and solution offerings, enabling effective positioning and pitching of solutions to partners when required.
They should also be skilled at setting and managing expectations, mediating discussions, and resolving issues effectively
Collaborate cross-functionally with internal teams to address customer concerns, resolve escalations, and ensure successful outcomes.
Build strong executive-level relationships and maintain regular engagement with customer stakeholders to ensure alignment and satisfaction
Ability to prioritize and manage multiple tasks concurrently in a fast-paced environment.
The role requires someone who can build long-lasting relationships based on trust and collaboration while taking ownership of issues and driving them through to successful resolution.
The ideal individual should be self-motivated, proactive, partner-centric, creative, and possess a strong work ethic with a focus on delivering exceptional outcomes
WHAT YOU BRING
Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field. Master's degree preferred.
8+ years of experience in Customer Success, Professional Services, Technical Account Management, Partner Success, Solution Consulting, or a related customer-facing role within enterprise software organizations.
Proven ability to manage strategic customer or partner relationships and influence stakeholders at executive and leadership levels.
Demonstrated experience driving customer adoption, engagement, retention, and value realization across enterprise accounts.
Prior experience working in the Identity Security or Cybersecurity industry.
Experience supporting global enterprise customers and managing complex stakeholder environments.
Additional Information
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):
> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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