Onsite Implementation Specialist - NexCloud/ Nextech Select (Remote - US) bei Nextech

 

We are a leader in specialty healthcare technology solutions.

 

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

 

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

 

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Job Summary

The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech’s standard implementation methodology across its suite of solutions. Onsite super-user training, go-live support and post-go-live optimization. This includes but is not limited to remote training calls, super user training, go-live support, and post go-live optimization. Responsibilities include issue investigation, creative problem solving, and training clients as well as internal staff as needed.

75%+ long-distance or air travel required to and from customer locations.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.

Complete practice assessments and workflow analysis guided by industry best practices.

Instruct clinical and non-clinical staff on the proper use of software applications.

Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.

Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.

Perform additional responsibilities as assigned based on business needs.

Investigate and resolve client issues during implementation and go-live.

Identify opportunities for workflow improvement and optimization post-go-live.

Partner with internal teams to ensure successful implementation and alignment with client needs.

Communicate effectively with clients and team members to ensure alignment and satisfaction.

75%+ long-distance or air travel required.

Travel to and from customer locations.

Ability to travel 75%+ long-distance or air travel

3 years of experience in the Healthcare IT industry, specifically software implementation

Ability to cultivate strong relationships & influence behavior

Excellent verbal and written communication skills

Excellent time management and organization skills

Proven ability to solve problems creatively.

Knowledge of or applicable experience with NexCloud or Nextech Select

Ability to travel 75%+ long-distance or air travel

3 years of experience in the Healthcare IT industry, specifically software implementation

Ability to cultivate strong relationships & influence behavior

Excellent verbal and written communication skills

Excellent time management and organization skills

Proven ability to solve problems creatively.

Knowledge of or applicable experience with NexCloud or Nextech Select

Total Rewards: 
Generous annual bonus opportunity

401(k) with Employer Match

Flexible Time Off: take time off when you need it without worrying about available hours

11 paid holidays 

Your Day Your Way - Celebrate a day of cultural or social significance to you

Insurance: Choice of Medical, Dental, and Vision plans

Health Savings Account with employer match

Flexible Spending Account

100% Company-Paid Parental leave (After 6 months with the company)

100% Company-Paid Life Insurance and Short/Long Term Disability Insurance

Nextech Luminary Peer Recognition Program

Wellness Program including discounts on medical premiums

Employee Assistance Program with free counseling sessions available

Corporate Discounts on Retail, Travel, and Entertainment