Veterinary Customer Service Represensitive bei Rancho Sequoia Animal Hospital

Description

Main point of contact for clients. Combines customer service, scheduling, administrative work, and basic coordination with the veterinary medical team to ensure a smooth experience for both pets and owners.

Front Desk & Client Interaction

• Greet clients and their pets when they arrive at the clinic
• Answer phone calls and respond to voice messages, emails, texts and online appointment requests
• Provide general information about services, hours, and policies
• Check clients in and out for appointments
• New client check in, new client forms and entry of new client/patients into practice software
• Create and distribute new client folders
• Keep reception and waiting areas clean

Appointment Scheduling

• Schedule appointments
• Coordinate urgent or emergency appointments and secure deposits when needed
• Call to remind and confirm upcoming appointments

 Medical Record Management

• Create and update patient records
• Obtain and enter records from other vet offices
• Verify and update client contact information
• Scan or upload documents
• Follow up to obtain correct client information when reminder cards are returned

📞 Client Communication

• Relay messages between veterinarians, technicians, and pet owners
• Notify clients when prescriptions, lab results, or pets are ready for pickup
• Follow up with clients after appointments or procedures
• Respond to reviews in online platforms
• Discuss feedbacks with clients and fulfill the clients' needs

Administrative Support

• Order or track front desk supplies
• Help coordinate referrals to specialty clinics if needed
• Help assistants as needed: laundry, mail, deliveries, boxes, additional cleaning

Requirements

• Basic computer skills such as typing (both hands, using all fingers without looking at the keyboard), MS office, PDF, email, attachments, etc. We do not use Apple products.
• Upbeat personality. This position requires LOTS of interaction with other people.
• A few years of real world job experience preferred.
• Past veterinary experience will be highly preferred. ( Working in a kennel or a hotel is not a veterinary experience)
• Honesty, diligence, empathy, punctuality, team work, and great at following orders are the must.
• If you know nothing about raising animals, you have no business here.

Benefits

• Hourly pay depending on your experience and performance.
• Possible future full time position with full benefit such as insurance, 401k, PTO and so on.
• Pet care discount