Solutions Engineer bei MLabs

Description

Solutions Engineer

Location: EMEA Region

Remote | Full-time

Compensation: $100K – $160K • Offers Equity • Offers Commission

Our client is a high-growth, venture-backed organization building a foundational open-source security infrastructure stack for the AI era. Backed by premier Silicon Valley investors, including Google and Y Combinator, the company provides a critical platform used by engineers at leading organizations to manage billions of secrets, certificates, and credentials every month.

The organization is seeking an exceptional Solutions Engineer to join the team in the EMEA region. This is a high-impact, customer-facing role designed for a technical professional who thrives on driving successful implementations and ensuring a seamless product experience from initial onboarding to long-term success. Acting as a bridge between customers, sales, and engineering, the Solutions Engineer will serve as a trusted advisor to technical and business leaders, helping organizations adopt a market-leading security platform.

Key Responsibilities

• Technical Advisory: Execute proof-of-concept (PoC) engagements with leads, guiding customers through onboarding and recommending best practices for specific architectures and use cases.
• Customer Success: Ensure new customers are fully activated and satisfied by addressing technical inquiries and resolving points of friction in their workflows.
• Sales Collaboration: Work in tandem with Account Executives to lead technical discovery and product demonstration calls.
• Product Influence: Collect customer feedback and requirements to help shape the user and developer experience (UX/DX) and contribute directly to the product roadmap.
• Content & Community: Host webinars and knowledge-sharing sessions for stakeholders; improve documentation and public-facing technical materials based on real-world customer feedback.
• Account Expansion: Identify opportunities to expand product usage across existing accounts by becoming an expert in the customer’s technical environment.

Requirements

• Technical Background: Prior experience in software development, systems engineering, or DevOps.
• Communication: Strong written and verbal communication skills with the ability to articulate complex technical concepts to diverse audiences.
• Operational Mindset: A high-ownership mindset and the ability to operate effectively within an ambiguous, fast-scaling environment.
• Location: Must be based within the EMEA region (remote).

Preferred Qualifications:

• Familiarity with secrets management tools or developer security platforms.
• Solid understanding of developer workflows and DevSecOps infrastructure.
• Previous experience in a customer-facing technical role (e.g., Solutions Engineer, Sales Engineer, or Developer Relations).
• Experience supporting enterprise-level accounts and collaborating with senior technical stakeholders.
• Past involvement in developer communities, open-source contributions, or public speaking.

Benefits

• Compensation: Competitive salary range of $100,000 – $160,000.
• Incentives: Meaningful equity options and a structured commission plan.
• Flexible Environment: Fully remote flexibility within EMEA, supported by a world-class team with experience from top-tier firms (e.g., AWS, Figma).
• Growth Opportunity: A defining role in building out future customer success and go-to-market functions as the platform scales.
• Support Stipends: Provisions for a professional work-from-home setup and a recurring lunch stipend.
• Team Connection: Opportunities for in-person off-sites, industry conferences, and team gatherings throughout the year.

Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates. If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search.

Commitment to Equality and Accessibility:

At MLabs, we are committed to offer equal opportunities to all candidates. We ensure no discrimination, accessible job adverts, and providing information in accessible formats. Our goal is to foster a diverse, inclusive workplace with equal opportunities for all. If you need any reasonable adjustments during any part of the hiring process or you would like to see the job-advert in an accessible format please let us know at the earliest opportunity by emailing [email protected].

MLabs Ltd collects and processes the personal information you provide such as your contact details, work history, resume, and other relevant data for recruitment purposes only. This information is managed securely in accordance with MLabs Ltd’s Privacy Policy and Information Security Policy, and in compliance with applicable data protection laws. Your data may be shared only with clients and trusted partners where necessary for recruitment purposes. You may request the deletion of your data or withdraw your consent at any time by contacting [email protected].