Executive IT Support Technician bei ICBD

Description

Executive IT Support Technician – ICBD 
Downtown Fort Lauderdale, FL HQ – In-Office

About ICBD 

ICBD is a robust single-family office focused on private investment and business development, supporting exceptional companies in healthcare, technology, and beyond. We own and operate a growing portfolio of high-performance businesses united by a shared commitment to people, operational excellence, and long-term value creation. But we’re not just building businesses—we’re building a legacy of leadership, innovation, and purpose.

Joining ICBD means you'll be part of the team behind some of the fastest-growing companies in healthcare, technology, and business services. We are proudly self-funded, committed to sustainable growth, and led by visionary thought leaders—including our CEO and Founder, the 2024 Ernst & Young U.S. Entrepreneur Of The Year® National Overall Award winner.

Our most visible success is ABA Centers, a revolutionary leader in autism care and diagnostics, ranked #5 on the 2024 Inc. 5000 list of fastest-growing private companies in the U.S.

The ICBD portfolio includes these dynamic organizations united by strategic vision, operational expertise, and unwavering commitment to excellence:

• ABA Centers – The leading provider of autism care in the U.S., with 13 regional brands and 70+ operating areas.
• GateHouse Treatment – A comprehensive network of substance use disorder programs that address the full spectrum of recovery needs from medical treatment to supportive housing and respite services. 
• Marquis MD – A concierge medicine concept redefining healthcare by prioritizing convenience, connection, and care powered by advanced technology.
• Exact Billing Solutions – Innovative revenue cycle management and advanced billing support systems for healthcare providers.
• Curative AI – A next-generation platform using AI to disrupt and transform the healthcare system by providing new solutions for revenue cycle management, scheduling, medical documentation, clinical and diagnostic support, and more.
• The Christopher M. Barnett Family Foundation – The philanthropic heart of ICBD, advancing programs that address autism care, food insecurity, homelessness, women’s empowerment, and underserved children.

Recognition & Awards

At ICBD, our commitment to operational excellence, ethical leadership, and transformative care has earned us recognition across industries. Our portfolio companies and leadership team have been honored with multiple awards, including:

• Inc. 5000 –  5th Fastest-Growing Private Company in America (2024).
• Financial Times – #1 on "The Americas' Fastest Growing Companies."
• EY Entrepreneur Of The Year® U.S. Overall.
• South Florida Business Journal’s Top 100 Companies.
• Florida Trend Magazine's 500 Most Influential Business Leaders.
• Inc. Best in Business, Health Services.

About the Role 

Join ICBD as an Executive IT Support Technician and become the trusted technology partner to senior leadership, managing sophisticated IT, AV, and smart systems across unique environments. This is a rare opportunity to work at the intersection of technology, executive support, and high-growth business.

Key Responsibilities

• Configure, support, and maintain smart home devices, including ADT, IAQUALINK, YALE, CARRIER HOME, MY LINK, RESIDEO, TC, HI-CONNECT, MYQ, LUTRON, HEOS, DOORBIRD, EWELINK, TRANE HOME SYSTEM, PERFIWARE, BENINCA, and HOMELINK.
• Manage and support AV systems for virtual meetings, including Zoom, OWL Systems, and Barco Video Conference Systems, ensuring seamless execution of meetings and addressing technical issues.
• Set up, troubleshoot, and manage email flow; provision users; manage licensing; and administer Exchange Online mailboxes in Office 365; and use PowerShell for automation and environment management.
• Configure, customize, and maintain SharePoint sites, pages, and permissions; develop workflows and custom solutions using Power Automate and Power Apps.
• Configure and manage Jira boards, workflows, and user roles; provide support and training to ensure effective use of Jira for project management and task tracking.
• Install and manage Starlink terminals, troubleshoot connectivity issues, perform firmware updates, and optimize network configurations.
• Administer Dropbox user accounts, permissions, and shared file links; monitor file synchronization and troubleshoot issues to ensure data security.
• Oversee and maintain an inventory of devices, including phones, computers, and electronics; track hardware usage, replacements, and procurement.
• Provide IT support services, including user onboarding, mobile device setup, software license management, device synchronization, and end-user technical support.
• Maintain and manage network and device connectivity across all assigned locations, including the airplane, yacht, family center, main house, and Mercedes Sprinter, ensuring secure and uninterrupted service.

Requirements

• Minimum bachelor's degree in computer science, information systems, information technology, or related field or equivalent experience.
• 5-7 years' experience providing hands-on technical support in large office environments with at least 2 years directly supporting senior-level executives.
• Hands-on experience with smart home devices, AV systems, and mobile communications systems.
• Demonstrated proficiency in Microsoft 365, Exchange Online, PowerShell scripting, SharePoint, Jira, and Starlink network management.
• Strong understanding of network infrastructure, including routers, wireless access points, and switches.
• Ability to manage AV systems, including Zoom, OWL, and Barco Video Conference Systems.
• Familiarity with hardware inventory tracking, mobile device management (MDM), and software license administration.
• Exceptional problem-solving skills and the ability to work well under pressure in dynamic, fast-paced environments.
• Ability to travel or work in hybrid environments as needed to support remote locations, including planes, yachts, vehicles, family center, or homes.
• Experience supporting high-profile individuals and executives.
• Certifications in Microsoft products, CompTIA network or security, project management, information security, or related fields.
• Knowledge of cybersecurity best practices and mobile security protocols.
• Demonstrated ability to work independently, prioritize tasks, seek clarification, and make and support recommendations.
• Strong decision-making skills, with the demonstrated ability to balance speed of delivery with compliance, security, financial, and other company controls.

Benefits

Outstanding Benefits

• 21 paid days off (15 days of PTO, which increases with tenure, plus 6 holidays).
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Medical, dental, vision, long-term disability, and life insurance.
• Generous 401(k) with up to 6% employer match.

At ICBD, we believe leadership, innovation, and purpose go hand in hand. Be part of a team where your work drives lasting impact and your career reaches new heights.

 ICBD participates in the U.S. Department of Homeland Security E-Verify program.