Sand Valley is a golf resort and community settled gently upon 12,000 acres of rugged, pre-historic sand dunes in central Wisconsin. Here, residents and guests will find six world-class golf courses built in harmony with the land: Sand Valley, Mammoth Dunes, Sandbox, The Lido, Sedge Valley, and Commons. Founded in 2016 by brothers Michael and Chris Keiser, the resort is known for its friendly hospitality and a community of golf and outdoor enthusiasts who have been drawn to the raw beauty and serenity of the vast Wisconsin Wilderness.
Beyond premier golf, Sand Valley is a year-round celebration of all the outdoors from fat-tire biking, hiking, and kayaking to ice hockey, skating, or a guided cold plunge. The resort now features a 13,000-square-foot Tennis Center with 16 grass tennis courts and the eleventh Court Tennis facility in the United States. Alongside soul-stirring golf and outdoor exploration, Sand Valley offers a variety of savory dining venues showcasing globally inspired and rustic Wisconsin cuisine.
The Sand Valley team works together to create experiences of a lifetime by asking questions and sharing ideas. With authenticity and a hard-working attitude, Sand Valley helps guide guests through an immersive experience in Wisconsin's natural beauty and away from the demands of daily life.
Position Summary
The First Responder supports the safety and wellbeing of guests and team members across the Sand Valley property. This role provides immediate medical response when needed, helps maintain a calm, prepared environment, and supports overall safety readiness at the resort. Work takes place both indoors and outdoors, in close collaboration with resort leaders and local emergency services, helping ensure guests can fully enjoy their time on property with confidence and care.
Essential Duties and Responsibilities
Respond to medical and emergency calls throughout the resort and provide immediate care including first aid, CPR, and AED use in accordance with established protocols.
Follow resort safety policies, emergency response protocols, and reporting procedures.
Assess medical situations, use sound judgment, and escalate or coordinate with local emergency responders when needed.
Assist with patient transport and on-scene support until additional care arrives.
Maintain readiness of medical equipment and supplies across the property, including restocking and routine checks.
Document incidents, observations, and care provided accurately, confidentially, and in a timely manner.
Support the documentation and reporting of workplace injuries, incidents, and near misses, including assistance with workers’ compensation and loss-related claims as needed.
Communicate clearly and calmly with guests, team members, and emergency partners during routine and urgent situations.
Provide reassurance and support to individuals involved in emergencies and help connect them with appropriate follow up resources.
Lead and participate in required training, drills, and certification renewals related to emergency response and safety.
Support other safety related responsibilities as needed to meet operational and guest needs.
Qualifications
Required
Current EMR, CPR, and First Aid certification.
Ability to maintain required certifications and complete ongoing training as assigned.
Sound judgment and the ability to remain calm, focused, and respectful in urgent situations.
Clear communication skills and the ability to work collaboratively across teams.
Ability to maintain accurate and confidential documentation.
Ability to pass a background check, motor vehicle record check, and pre-employment drug screening.
Ability to meet driving eligibility requirements if operating resort vehicles.
Preferred
EMT or higher-level medical certification.
Experience supporting workplace injury documentation, workers’ compensation, or loss reporting.
Experience in hospitality, outdoor recreation, resort, or large campus environments.
Familiarity working with local emergency services or public safety agencies.
Working Conditions and Physical Requirements
Work takes place both indoors and outdoors across the resort property, with exposure to variable weather conditions, terrain, and physical environments.
Flexibility to occasionally work evenings or weekends, to support safety oversight at events.
Regular interaction with guests and team members.
Ability to stand, walk, bend, kneel, and move quickly throughout the property as needed.
Ability to lift, carry, push, and pull medical equipment, materials, and supplies and physically respond to medical incidents, including getting to injured individuals and transporting basic medical equipment as needed.
Perks
Golf privileges
Retail and restaurant discounts
Employee meal program
Uniform allowance
Employee Assistance Program – Canopy
Classification
Full-Time Regular | Hourly | Non-Exempt
Additional Information
Sand Valley LLC is an Equal Opportunity Employer
We participate in E-Verify to confirm employment eligibility.
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