ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Manager of Professional Services is responsible for leading a team of entry-level to experienced professionals focused on developing strategies and operations to deliver best-in-class services to help partners accelerate their usage of their products. This role supports cross-functional teams to provide a positive customer experience that leads to partner success.
Essential Duties & Responsibilities:
- Sets goals and objectives for team members for the achievement of operational results
- Supervises support and/or professional-level colleagues
- Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders
- Leads and prioritizes the daily activities of the team
- Manages, mentors, and coaches to develop a collaborative and dynamic team
- Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
- Establishes goals for the team and monitors the progression of goals while staying within the budget
- Identifies and implements improvements to the processes and tools used
- Ensures delivery model is focused on quality, cost-effective delivery of services, and customer success outcomes
- Develops and manages partner strategy goals and ecosystem
Knowledge, Skills, and/or Abilities Required:
- Exceptional leadership and customer service skills
- Willingness to work in a team environment
- Strong organizational skills to give the team direction
- Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external-facing events
- Excellent presentation and communication skills
- Strong time-management and attention to detail skills
- Ability to communicate effectively with technical and non-technical audiences
Educational/Vocational/Previous Experience Recommendations:
- Bachelor’s degree in a related field or equivalent business experience
- 4+ years of relevant experience
- 2+ years of managerial experience
Working Conditions:
- On-site / Hybrid depending on location
- 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
