Customer Service for B&B Hotels - German speaker in Greece - Paid Relocation bei Mercier Consultancy MD

Description

Mercier Consultancy MD is thrilled to present an exceptional opportunity for a Customer Service Representative fluent in German for B&B Hotels in Greece. This role is not only a chance to work in the beautiful environment of Greece but also includes paid relocation! Ideal candidates are passionate about hospitality and committed to providing outstanding service to guests from various backgrounds.

Key Responsibilities

• Provide exceptional customer service to hotel guests in German, assisting with inquiries, reservations, and any special requests.
• Manage check-ins and check-outs efficiently while ensuring a smooth and pleasant experience for all guests.
• Respond to guest feedback, complaints, and inquiries in a professional and timely manner.
• Collaborate with hotel management and staff to ensure high standards of service delivery are met.
• Maintain knowledge of hotel offerings, local attractions, and services to assist guests effectively.
• Document guest interactions and maintain accurate records in the hotel management system.

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is a plus.
• Previous experience in customer service, preferably in the hospitality sector.
• Strong communication and interpersonal skills to connect with a diverse clientele.
• Excellent problem-solving abilities and a proactive approach to guest satisfaction.
• Ability to work in a fast-paced environment while maintaining high service standards.
• Familiarity with hotel management systems is an advantage.
• Willingness to relocate to Greece and adapt to a new work environment.

Benefits

1. Competitive Monthly Salary
2. 2 Extra Salaries Per Year
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. And Much More...