German Speaking Agent For Telecommunication Company - Work Remote Within Greece bei Mercier Consultancy Europe

Description

Mercier Consultancy Europe is looking for a motivated German Speaking Agent to join our team for a remote position serving a leading Telecommunication Company, all while working from the comfort of your home in Greece. In this role, you will provide exceptional customer support to German-speaking clients, helping them with their inquiries related to telecommunication services and resolving any issues they may encounter. If you are passionate about technology and customer service, we invite you to apply!

Key Responsibilities

• Respond to customer inquiries and support requests in German through multiple channels, including phone, email, and chat.
• Provide accurate information about telecommunication products and services, including pricing, features, and troubleshooting.
• Assist customers in resolving technical issues, billing inquiries, and service-related concerns.
• Document customer interactions and maintain updated records in our systems.
• Work collaboratively with team members to optimize service processes and improve customer satisfaction.
• Stay informed about company offerings and telecommunications trends to enhance customer service quality.
• Participate in training programs to continuously improve your product knowledge and service skills.

Requirements

• Fluency in German and English, both written and verbal is essential.
• Previous experience in customer service, preferably in the telecommunications sector, is highly desirable.
• Strong communication skills and a customer-oriented approach.
• Proficiency in using customer support software and tools.
• Ability to troubleshoot technical issues and provide solutions effectively.
• Self-motivated with excellent time management skills for remote work.
• Flexibility to work shifts, including evenings and weekends, to accommodate customer needs.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( flight, transfer and hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...